Associate Director, Ticketing Services | Calgary, AB Canada

At a glance           

Employment: Permanent

Hours: FT (40 hrs); occasional evenings and weekends as required for a schedule of shows and events

Start Date: ASAP

Salary: $75,000 – $90,000

Location: Calgary (in-person)

Join us today and see for yourself some of the many reasons why were voted one of Alberta’s Top Employers!

To apply, send your resume, cover letter to: employment@artscommons.ca

Closing Date: October 27, 2023

 

Reporting to the VP & Chief Operating Officer, the Associate Director, Ticketing Services plays a key role in developing opportunities and building relationships with new and existing ticketing clients, while ensuring that Arts Commons’ ticketing and box office operations are run efficiently and effectively.

As you oversee the ticketing services portfolio, you possess the right mix of interpersonal ability, aspirational leadership and strategic drive needed to elevate this area of our business. You are collaborative in nature, a quick problem solver, and passionate about providing the highest level of customer service for not only our patrons, but also for our resident company, ticketing partners, clients, and community partners.

You are someone who has sound knowledge of industry trends and statistics to provide insights and support operational strategies. Additionally, you possess strong expertise of ticketing platforms, such as Tessitura, and are well versed in utilizing these tools to support business objectives.

You are a positive, supportive, and motivating team leader and eager to collaborate cross-departmentally to find efficiencies in processes, deliver seamless events, and promote the continued growth of our brand and audiences through world class ticketing service.

Who we are:

Arts Commons is an ecosystem inclusive of artists, resident companies, and community groups. As one of the largest performing arts centres in Canada, Arts Commons strives to break down barriers to cultural participation by providing a modern, open, and inclusive gathering space in a central location.

At Arts Commons:

Our belief

• That equitable access to the arts is a human right

Our responsibility

• To redefine a bold and adventurous Calgary by championing and investing in creativity

Our mission

• To be an inspirational force where artists, community and organizations celebrate cultural identities, experiences full breadth of human emotions, and ignite positive change

What we offer:

On top of the everyday excitement of working inside one of Canada’s top performing arts facilities with a team of professionals that share a passion for the arts, Arts Commons offers a competitive salary and a wide range of benefits:

• A collaborative, engaging and values driven work environment
• An annual salary in the range of $75,000 – $90,000 
• A comprehensive health and dental benefits package, with RSP matching and access to an Employee & Family Assistance Program (EFAP)
• A positive working culture, keeping employee health and wellness a priority with generous paid time off policies and an annual lifestyle allowance
• A dynamic role that will have you engaging in many different aspects of live performance, visual arts, and arts education

What we value:

We are looking for individuals who share our vision of building a creative and compassionate society, inspired through the arts. Our team is made up of people with a diverse range of interests — singers, actors, musicians, playwrights, coaches, teachers, gamers, bakers, photographers, athletes, dancers. People whose interests encompass the widest spectrum. We even have furry, four-legged friends in the office. We value people who strive to do the right thing, and work to be their best. People with open minds, hearts and arms. 

What you will get to do here:

The Associate Director, Ticketing Services is essential in leading ticketing sales, growth and service objectives, while supporting and managing the Box Office with providing quality client and patron service. A focus is placed on creating strategic plans that are designed to generate new clients and strengthen relationships with existing clients and stakeholders. This includes prospecting and contracting new ticketing services clients, while also collaborating with other departments to support ticket sales and achieve revenue goals. The key accountabilities of this role encompass the primary areas of:

• Business & Client Development
• Business Plan & Budget Preparation & Management
• Ticketing Services
• Customer Service
• Team Management

Strategic Goal:

Lead Arts Commons’ ticketing strategy and oversee all aspects of ticket sales – ensuring that ticketing strategies maximize revenues and continue to build relationships with new and existing clients, while maintaining a seamless ticketing experience for clients, patrons, consortium members and community partners.

Where you fit within our ecosystem:

Reporting to the VP & Chief Operating Officer, this role is responsible for managing the ticketing services & box office team. As part of the Operations department, this role will work closely with the Event Services, Programming, Development, and Finance teams to effectively promote shows, drive ticket sales, settle events, and provide the best in service. 

 

You will be a great fit if you…

Must haves:

• Have a minimum of 7+ years’ experience in managing ticketing services operations
• Strong work ethic and positive team attitude, with a strong ability to lead, motivate and inspire – as required for managing a team of full and part-time staff
• Strategic, innovative, well organized, excels at time management and sees the big picture while ensuring no details are overlooked
• Ability to respond quickly and calmly under pressure to apply tact problem-solving skills
• Ability to establish excellent working relationships with key departments and individuals at all levels in the organization, partners, and external stakeholders
• Ability to be flexible and creative, while thriving in a collaborative, cross departmental environment
• Demonstrated competencies in communication, customer service and business ethics
• Proven problem-solving, conflict resolution, negotiation, and mediation skills
• Experience and enthusiasm for hiring, training, managing and coaching staff
• In-depth knowledge of ticketing / CRM systems (Tessitura, Spektrix, Archtics, etc.) and advanced proficiency with Microsoft Office products
• Ability to prepare complex budgets and forecasts utilizing information from multiple departments, review, and report on actuals to budget.

Nice to have:

• Knowledge of Arts & Culture ticketing and sales strategies
• A passion for the arts!

 

If you are interested in applying to this exciting opportunity, please forward your resume and cover letter in confidence to:

Human Resources

Arts Commons

205 – 8^th Ave SE Calgary, Alberta T2G 0K9

Email: employment@artscommons.ca

Interviews will be conducted on an on-going basis and the job posting will officially close when a suitable candidate is found. For best consideration, please apply by the deadline date. While we hope to fill this position as earliest as possible, our commitment to finding the right candidate may require more time.

We thank all interested applicants in advance but will only be contacting those selected for an interview.

If you have any specific questions to ask in relation to the role, please send them to the email address above and a member of our team will do our best to respond to you in a timely manner.

 

Commitment to Inclusion, Diversity, Equity & Accessibility (IDEA)

As part of our organization’s commitment to IDEA, we work to remove barriers in collaboration with a broad range of voices. Removing these barriers begins with the hiring process. To that end, we are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process, and applicants are asked to make their accommodation needs known.

We strongly encourage applicants who identify as part of underrepresented groups, including women, people of colour and those with disabilities to apply. Even if your past experiences do not align perfectly with every qualification, we strongly encourage you to apply anyway! An excitement and passion for Arts Commons can go a long way here, whether it’s in this role or another.