Box Office Assistant (Fixed Term Contract – 10 Months)

The Box Office Assistant role

You will assist the Ticketing Managers in the smooth running of the box office and deliver the highest standard of customer service in order to maximise sales, productivity and occupancy of the venue. You will process customer and trade bookings with utmost accuracy using the in-house Ticketing System which is currently Audience View.

Key responsibilities

• Maximising sales for the show via counter sales, access phone bookings and trade sales.
• To manage the Box Office inbox and Access inbox, responding to all customer enquiries effectively and efficiently, redirecting enquiries to other departments as appropriate and actively promoting excellent customer care at all times.
• To manage a Group trade sales inbox, responding to agent requests and processing Group trade ticket sales, whilst adhering to show specific procedures and gaining knowledge of all relevant offers and exclusion dates.
• Working productively under reasonable levels of pressure and completing tasks within specified deadlines.
• Maintaining fruitful working relations with producers, their agents, internal customers, and suppliers.
• Providing accurate sales and marketing reports on request. Circulating performance returns to all authorised parties. Executing ticket agency administration in line with Company procedure.
• Adhering to ATG’s cash handling procedures and sharing accountability for cash reconciliation and the financial integrity of the box office.  • Co-operating with other Box Office Assistants in sharing the tasks and duties required to run an efficient Box Office.
• To oversee matinee/evening performances and accurately process Ticket Agent allocations, mark backs, call overs and ensuring that ticket inventory is managed to reach show specific targets.
• Working independently and taking initiative to make decisions in line with producer and company policies unaided.
• Maintaining ATG standards of Customer Care. Actively promoting ATG through the sale of tickets, packages and incorporating ATG values to ensure that your everyday work is Ambitious, Collaborative, Passionate and Smart.
• Ensuring that accurate and complete patron data is collected at every opportunity in line with the Data Protection Act.
• To assist in Front of House Operations during the incoming
• This role will continue to uphold ATG’s core values by:
• Interacting with all customers, agents, producers, company members and colleagues with a cheerful and helpful demeanour.
• Addressing how we operate critically and putting forward suggestions for areas of improvement to streamline processes and uphold the smooth running of the department. We embrace creativity and encourage all members of the Box Office to be vocal and supportive of one another’s ideas.
• Treating all customers as VIPs, conveying enthusiasm for our show, tickets and packages.
• Embracing the fast-paced environment of the Box Office, approaching all tasks with adaptability and accuracy.

As an ambassador for the theatre and the show, you will present a professional appearance at all times and be able to convey your passion and enthusiasm for the theatre and incoming productions whether in person, in writing or over the telephone to key contacts and customers.