Business Intelligence Analyst

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

We are currently excited to be recruiting a Business Intelligence Analyst! ATG has a wealth of customer data, with millions of guests visiting, eating, and drinking in our theatres every year, and there is a growing need to bring data science and machine learning to our decision-making process. The focus of this role is to improve revenue, customer satisfaction, retention, and acquisition by delivering actionable insight from our customer data.

You will be joining ATG at a pivotal time for Data Science within the business as we transform our capability. We recently went live with a Customer Data Platform that collates our rich customer data, including transactional, demographic, survey, and marketing data. We have also invested in new technologies such as AWS SageMaker, Snowflake, and Power BI.

The Data Science team are fundamental to delivering value from this investment, most notably in enhancing our Loyalty and CRM programmes, working with venues on their marketing effectiveness and improving our audience experience.

Sound interesting? Please click on the link for more information on this exciting new opportunity here at ATG!

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk