Business Solutions Manager – Tournaments

Location: UK – Flexible

Division: Ticketmaster Sport – Tournaments

Line Manager: Vice President – Tournaments

Contract Terms: Permanent, Full-Time

THE TEAM

The Ticketmaster Sport Tournaments division provides ticketing services to an increasing number of international sporting tournaments and events, delivering industry-leading technology and services to the world’s largest and most high-profile events.

Our services have been employed to provide ticketing solutions and operations for a number of recent tournaments, including the Cricket World Cup 2019 – England, Rugby World Cup 2019 – Japan and the World Athletics Championships 2019 – Qatar, the Rugby League World Cup 2021 – England and the Birmingham 2022 Commonwealth games.

THE JOB

The Business Solutions Manager will be the product expert for our ticketing solutions, from a business and implementation perspective to ensure that we can work together with our clients to deliver outstanding ticketing technology and services which is scalable, strategic and reusable.

Working alongside various Ticketmaster teams and our clients’ operational teams, you will become the expert in our solutions and products, enabling our operational support teams and clients to make the most of the large breadth and depth of technology available to them from Ticketmaster.

Working alongside our Product Managers and clients, you will analyse our client operational requirements to help drive our strategic development roadmap to ensure that we continue to remain leaders in the delivery of tournament ticketing solutions.

WHAT YOU WILL BE DOING

• Partner with our operations teams to implement our solutions to our tournament clients
• Partner with our PMO to ensure that technology is being delivered according to the schedules of our client projects
• Becoming an expert in our technology products and solutions to ensure that our operational support and ticketing systems support the complex needs or our tournament clients.
• Partner with our teams to ensure that our solutions are strategically designed to support our tournament client ticketing needs
• Providing expert knowledge and  support to our project managers and operations teams in any needs they have in relation to our products and technologies.
• Coordinating with our testing, security and compliance teams to meet internal and client needs.
• Creating and maintaining user documentation and other supporting material.
• Devising and delivering training to our operational teams and tournament clients
• Developing and implementing user support solutions to our operational and client teams and working with our product support teams to ensure that contractual service levels are met to deliver a best-in-class service.
• Responsibility for supporting our business development teams where required for tender responses and leading solution demonstrations to our clients and prospects
• Any other tasks as defined by the Ticketmaster Sport – Tournaments Management Team.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Skilled in the technical and operational construct of ticketing systems including understanding the technical requirements to enable the sale of tickets through multiple sales channels. Knowledge of the ticketing systems is advantageous.
• Excellent verbal and written communication skills
• Active listening skills and analytical skills
• Ability to develop and lead on solution strategies and organise tasks
• Computer and technical skills
• English language essential.

YOU (BEHAVIOURAL SKILLS)

• Organises time effectively.
• Embrace and promote change to ensure tournament business growth
• Flexibility to travel including overseas, to support tournament clients
• Flexibility that allows effective teamwork with people at all levels of the organisation
• Ability to work independently as well as collaboratively
• Ability to offer alternative solutions and think outside the box to drive a project to its conclusion through inevitable changes of circumstance
• Ability to analyse numbers, be proactive and innovative
• Ability to multi-task and prioritise deadlines
• Ability to negotiate for competing resources and to generate consensus among multiple priorities
• Desire to work in a fast-paced, multi-tasking, fluid environment with ever-changing priorities
• Interest in staying involved with fast-changing technologies and tools
• Excellent verbal and written communication and ability to express ideas persuasively and articulately
• Considers both the immediate and long-term consequences of decisions
• Shows commitment to shared goals and objectives and supports their achievement

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.