Casual Duty Manager

Here at the Grand Opera House we are looking for a dynamic, enthusiastic and confident new member of the Customer Experience team to join us as a Casual Duty Manager.

The Grand Opera House is a 1000 seat theatre in the heart of York, presenting high-profile comedy, music, theatre and dance from our beautiful venue near the river and many of York’s tourist destinations. This is a varied role; you’ll assist in welcoming and serving customers in all public facing areas of the building, overseeing the serving of drinks at our theatre bars and sales at our kiosks to monitoring the safety and wellbeing of our audience. The main goal of this role is to create the ultimate welcoming experience for everyone visiting us, taking pride in the theatre and helping us to deliver an amazing show, every time. ​

To be successful in this role you’ll bring a great attitude to customer service, communication skills and confidence in working with a wide range of people. Previous experience in bars or hospitality is desirable but not essential. ​ We need someone who is driven by working in an ever changing, exciting but challenging retail environment.

Please note that this role is a casual position and evening and weekend working are an integral part of our business and culture. For further information, please download a copy of the job description.

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk