Client Account Manager – VIP Ticketing

Location: London, UK

Division: Ticketmaster UK

Line Manager:  Senior Client Account Manager

Contract Terms: Permanent, Full-time

 

 

THE TEAM

 

The Client Account Management Team is responsible for the day-to-day management of our client relationships.

 

 

THE JOB

 

Specialising in, but not limited to, VIP Nation account, to effectively manage the day-to-day tasks of a team of Client Account Manager(s) (CAM(s)) whilst providing a pro-active, customer and bubusiness-focusedccount Management solution for VIP Nation at a senior level in conjunction with the Head of Music – Client Services.

 

The overall aim of this role is to achieve the operational, financial, and business objectives of the Company.

 

 

 

WHAT YOU WILL BE DOING

• To manage VIP Nation events sold via Ticketmaster
• To take ownership of, and responsibility for, each VIP Nation event on-sale along with the Senior Client Account Manager.
• To take ownership of, and responsibility for, all cancelled/amended VIP Nation events in conjunction with the Client Services and Customer Services managers to include, but not limited to, identification of all affected customers and agreed communication procedures
• To manage, process and respond to all in-bound client related communications in an efficient and courteous manner whilst adhering to any agreed service level agreements (internal/external)
• To satisfy, retain and develop VIP Nation events by ensuring good levels of communication with venues and promoters whilst providing system support and query resolution
• To effectively monitor and control available ticket inventory with a view to maximising its retail potential
• To ensure that all event related information is communicated accurately and in a way that ensures that the information is clearly received and easily understood by all relevant parties (internal and external)
• To produce for review, a weekly report as directed by the Senior Client Account Manager or Head of Music – Client Services.
• To recognise and embrace the operational requirements of the Client Account Management Team through a flexible approach towards hours of work and location of duties to include participation in a shift system of work as directed by the Senior Client Account Manager & Heads of Genre.
• To assist with, and contribute to, the day-to-day administration of the Client Account Management Team under the guidance of the Senior Client Account Manager, and Heads of Genre.
• To represent the Company, as required, at functions, events, and client visits whilst ensuring that all business-related topics and agendas are communicated to relevant managers and Directors
• To comply with all Company policies as directed by Human Resources to include, but not limited to, the Company’s Health and Safety Policy
• To undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the Company

 

 

 

Requirements / Skills / Knowledge / Experience

 

• I.T. literate -Windows Office Suite (Word, Excel, and Outlook)
• Proven experience of the Ticketing Industry

 

 

Behaviours

 

The following attributes determine how the role will be carried out and are required to be a success:

 

• A highly motivated and conscientious individual
• Excellent communication, inter-personal and customer care skills
• A pro-active nature to include a flexible approach to hours of work and location of duties
• Ability to use self-initiative as well as work within a team
• Excellent time management skills
• A calm, patient, and professional manner
• Confident telephone manner
• Confident in dealing with the general public face to face
• Good organisational skills, with a high level of attention to detail

 

 

 

LIFE AT TICKETMASTER

 

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

 

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

 

 

 

Our work is guided by our values:

 

Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

 

Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team

 

Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

 

Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

 

 

 

EQUAL OPPORTUNITIES

 

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.