Client Development Account Manager – Strategic Accounts
Location: London, Manchester or Glasgow (Hybrid)
Division: Ticketmaster UK
Line Manager: Sr Director Client Development – Strategic Accounts
Contract Terms: Permanent, 40 hours per week
THE TEAM
The Client Development Team is responsible for attracting and retaining Ticketmaster’s diverse client base which includes many of the UK’s most exciting venues, promoters and producers in the world.
THE JOB
The Client Development Account Manager is integral to our team’s goals of ensuring we retain our leading position in the event ticketing market. Working under the direction of the Senior Director Strategic Accounts, the Account Manager works in partnership with our clients to achieve their commercial goals and drive real business value. Communication is central to the role, working in consultation with client’s ticketing and commercial teams to drive understanding and adoption of Ticketmaster’s market-leading, and continually evolving, products and tools.
The Account Manager provides a day-to-day contact for key contacts among our Strategic Clients ensuring speed of response and delivery of the strategic plan set by the Sr Direction in consultation with the clients. They will work closely with colleagues in the Client Development team and Client Account Managers to ensure client satisfaction.
WHAT YOU WILL BE DOING
- To satisfy, retain and develop strategic client relationships by ensuring good levels of communication with venues
- To deliver on the strategic plan set at the client level by the Sr Director Client Development
- Schedule and manage regular and ad-hoc meetings with strategic clients ensuring agendas and actions agreed upon with Sr Director Client Development
- Under direction from the VP of New Business – Client Development, establish, maintain and grow a database of qualified leads for system client prospects with a particular focus on venues over 10,000 cap through referrals, face-to-face meetings, email, and networking.
- Produce revised sales forecasts on a quarterly and annual basis for all Strategic Accounts
- Act as the first point of contact for Client Development related queries from strategic accounts. To manage, process and respond to all in-bound client development-related communications in an efficient and courteous manner
- Log all strategic account client contact in Salesforce and ensure actions and tasks are captured
- Work closely with colleagues in the Client Account Management team to be across operational requirements of Strategic Accounts and how these help contribute to shared commercial goals
- To develop and maintain an in-depth understanding of each client’s business needs and seek opportunities to further adoption of Ticketmaster products to meet them
- Drive adoption and advocacy of Ticketmaster’s ancillary products, premium services and pricing tools among operational members of Strategic Accounts Ticketing teams
- To represent the Company, as required, at functions, events, and PR visits whilst ensuring that all business-related topics and agendas are communicated to relevant managers and Directors
- To undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the Company
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- I.T. literate -Windows Office Suite (Word, Excel, and Outlook)
- Proven experience in the ticketing industry, ideally with venue experience
- Proficiency in PowerPoint essential.
- Salesforce experience, desirable.
YOU (BEHAVIOURAL SKILLS)
The following attributes determine how the role will be carried out and are required to be a success:
- Demonstrable experience in a client-facing capacity in the ticketing industry or with a venue operator
- A highly motivated and conscientious individual
- Excellent communication, interpersonal and customer care skills
- A proactive nature to include a flexible approach to hours of work and location of duties
- Ability to use self-initiative as well as work within a team
- Sound business acumen and commercial understanding
- Excellent time management skills
- A calm, patient, and professional manner
- Confident telephone manner
- Confident in dealing with the general public face to face
- Good organisational skills, with a high level of attention to detail
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
