Client Relationship Manager – Ticketing

About Us

Melbourne & Olympic Parks (M&OP) is an iconic, multi-venue precinct with few parallels globally. We showcase Melbourne to the world during the Australian Open and deliver hundreds of entertainment, sporting and community events each year across our world class venues.

Our People

At M&OP we are passionate about delivering world class customer experiences every person, every event, every time. How do we do this? By seeking out the best talent to build a high performance, integrated organisation that is passionate about creating unforgettable memories for our guests.

Our Venues

Melbourne & Olympic Parks is home to Australia’s most loved venues – Rod Laver Arena, John Cain Arena, Margaret Court Arena, AAMI Park and our brand-new dedicated conference and events venue CENTREPIECE. The precinct is home of the Australian Open Grand Slam, while maintaining a busy schedule of sports, entertainment, business and community events year-round.

The Role

We are looking to welcome a Client Relationship Manager – Ticketing on a permanent, ongoing basis. Reporting to the Ticketing Manager, the Client Relationship Manager – Ticketing has responsibility for managing the provision of ticketing services to key internal and external customers to consistently deliver events at Melbourne & Olympic Parks to the highest industry standards.

Key Responsibilities

• Build and maintain strong relations with key external stakeholders (promoters, tenant clubs and venue hirers)
• Coordination of all aspects of ticketing services and ticketing operations with internal stakeholders (venue teams, finance and communications departments)
• Work closely with Melbourne & Olympic Parks’ ticketing supplier regarding event builds, marketing, event day ticketing operations, event briefings, reporting and reconciliations
• Assist hirers through the provision of strategic advice regarding ticketing pricing, sales projections and marketing throughout an event’s lifecycle
• Coordinate the distribution of key event information to Melbourne & Olympic Parks’ guests through venue and ticketing partner channels
• Provide internal and external reporting to monitor event sales tracking.

About You

• Proven industry experience within the event ticketing industry
• Sound technical skills and understanding of ticketing systems
• A strong understanding of ticketing operations for events (entertainment and sports) held in multi purpose venues
• Relationship management skills and ability to foster and grow client relationships
• Project management skills including attention to detail, thorough planning skills and the ability to maintain a high level of adaptability
• Ability to deliver exceptional customer service and to effectively handle and resolve client and guest issues
• Strong communication and arithmetical skills
• Understanding of both client and guest needs and drivers
• Proven ability in the use of key Microsoft Office products
• Experience in event/ticketing marketing and sales strategies (desirable)

 

A detailed position description is available upon request.

If you have the essential knowledge, skills, and experience to achieve success in this role, and you want to work for an organisation where your achievement is recognised and you are provided with opportunities to grow and work within a collaborative, supportive and fun environment, then we want to hear from you!

Melbourne & Olympic Parks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  For further information on Melbourne & Olympic Parks visit our careers page at www.mopt.com.au/careers/employment-opportunities/

Applications Close 10^th November 2021

If you would like further information or a Position Description for the role, please contact Brie McGaw at peopleandculture@mopt.vic.gov.au

Please note successful applicants will be required to undertake a pre-employment screening. This includes but not limited to a national police check and working with children check. M&OP may withdraw an employment offer in the event of an unsatisfactory screening result.

Please note M&OP operates a direct sourcing model so we ask that agencies do not get in touch regarding this vacancy.

M&OP values the privacy of every individual’s personal information and is committed to the protection of personal information.  Your personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic.). Please refer to the M&OP Careers Page at http://www.mopt.com.au/careers/employment-opportunities/ for more information.