Client Services Manager – National Tours, Festivals & Exhibitions

Ticketek is part of TEG, we believe that nothing beats the live experience, whether it is concerts, sports, musicals, exhibitions, festivals or e-sports.

We currently have an exciting opportunity for a Client Services Manager – National Tours, Festivals & Exhibitions to join the Ticketek team.

The Client Services Manager – National Tours, Festivals & Exhibitions ensures each client and event receives a high standard of service delivery and continuity across their tour / event. This role provides a critical communications link between the Client/ Promoter and Ticketek, whilst ensuring the on-going enhancement and development of client relationships and providing a high level of client service as well as ensuring all contractual obligations are adhered to.

This role ensures internal operational services and activities are satisfying client needs and meeting commercial deadlines and will work closely with the National Tours Team, National Client Services Teams to ensure timely and accurate on sale and event delivery.

Please note that this position is flexible and can be based in Sydney, Melbourne, or Brisbane.

About the role

As a Client Services Manager – National Tours, Festivals & Exhibitions, your role will include:

Client Management: Develop strong working relationships with Promoters and Venues to be considered a trusted advisor.

Event Builds: Ensure the Event Build process is thoroughly completed to a high level of accuracy.

Event Maintenance: Offer builds, ricing flexing, comp distribution management, inventory management and Ticketek product application, including but not limited to Ultimate, Groups, Invite a Friend, Full House, Digital Ticketing etc.

Event Marketing & Promotion: Work with various stakeholders to ensure any marketing and promotional strategies are implemented and executed effectively.

Event Day Support: Event Day support for National Festivals & Exhibitions.

Business Development: Work with the Head of National Tours, Festivals & Exhibitions to provide further value-added services and yield outcomes of events under your responsibility.

Industry Insight: Keep abreast of relevant domestic and international insight and developments, as they relate to the business.

Compliance and Corporate Governance: Ensure compliance in areas including Trade Practices, Privacy, Occupational Health & Safety are adhered to.

About you

• Exceptional verbal and written communication.
• High level of commercial awareness in understanding of client business needs, and financial performance drivers for Ticketek
• Ability to develop new and existing relationships with clients; ability to resolve client/customer problems in a helpful, non-confrontational manner
• Understanding of ticketing systems and processes
• Be adaptable, able to mould to an ever-changing environment
• Industry knowledge including the basics of event promotion, event administration and venue management; ability to develop and monitor sales and service plans.
• Prior experience managing company and functional budgets, business plans and overall financial operations

Desirable, but not essential, experience & skills

• Proven client relationship skills
• Minimum 2 years’ experience in Event Management role with high performing (high volume) clients
• Experience and understanding of systems and facilities and their integration with the ticketing system

Other key considerations for this position

Due to the nature of this role, work is required outside of business hours and on the weekend.

At TEG all your hard work in helping change the way we interact with clients and customers will not go unnoticed. In return we support and reward great performance by offering competitive salaries, employee benefits and incentives.

So, what does TEG offer?

At TEG all your hard work in helping change the way we interact with clients and customers will not go unnoticed. In return we support and reward great performance by offering competitive salaries, employee benefits and incentives.

• Flexible Working Arrangements
• Birthday Leave!
• Health & Fitness perks
• Free Advice and Support (EAP)
• Flu Vaccinations
• Learning Opportunities and support
• Company Paid Parental Leave
• Complimentary tickets to selected events
• Going the Extra Mile (GEM) Awards and Service Awards
• Opportunities to support our community and partners

About TEG

TEG is a global leader in Live Entertainment, Ticketing and Technology. Every day TEG connects fans to experiences and customers with brands. We are proud partners of some of the world’s largest and most iconic venues as well as leading event promoters globally. TEG operates worldwide out of seven country offices and includes Ticketek, Ticketek Marketplace, Ticketek UK, Ticketek New Zealand, Ticketek Malaysia, Ticketek Philippines, Eventopia, Softix, TEG Live, TEG Dainty, TEG Sport, TEG Van Egmond, Laneway Festival, Handsome Tours, SXSW Sydney, TEG Theatrical, MJR Presents, TEG Lifelike Touring, TEG TES Live, Brickman, TEG Rockefeller, Rugby Live, TEG Europe, Propaganda, TEG USA, Qudos Bank Arena, FAN+, VIP NOW and Ovation.

You can learn more about TEG here: www.TEG.com.au

TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.

We believe in creating a place where our people can do their best work!

*Only direct applications will be considered. No recruiters please*