The Ambassador Theatre Group is the largest owner/operator of theatres in the UK with over 50 UK and international venues. We’re an internationally recognised theatre producer and a leader in theatre ticketing services through ATG Tickets, a market-leading business selling over 11 million tickets in the UK each year.
We are recruiting for a Contact Centre Advisor to sell Tickets, ATG Theatre Cards and Retail Packages for all ATG’s venues and clients, based at our Contact Centre at the Sunderland Empire. This is an opportunity to work as part of a friendly and supportive team, working with an interesting and always-changing product range – some of the UK’s biggest and most exciting shows, and the added extras that make a visit to our theatres even more special.
You’ll help us develop and sustain audiences throughout the country by pro-actively selling tickets and retail offers, providing excellent levels of customer care and taking care to meet and exceed customer expectations.
The team works on a rota basis to cover our opening hours 9am – 8pm Monday – Sunday, and we work on a 6 week rolling rota. Availability including evenings and weekends is therefore essential for this role.
This is a fixed term contract offered for 3 months.
- Experience of working in sales role or environment is an advantage
- You like achieving targets
- You will enjoy working in a team in a fast paced environment
- You remain calm under pressure
- You communicate clearly and confidently
- You’re passionate about delivering great Customer Service.
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! We actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please email firstname.lastname@example.org for a confidential discussion.