Coordinator, Ticketing Systems

• Flexible hybrid work arrangements (onsite/work from home)
• Play a proactive role in shaping the customer experience.
• Full Time ongoing role

About the role

The Coordinator, Ticketing Systems provides operational and administrative support to the Ticketing Systems team in delivering event builds, offers and projects. This role would suit someone who has a customer-first mindset and is a great opportunity to develop your skills in a Ticketing Systems environment.

Full time, ongoing position. Band 2.3 $71,060 p.a. plus superannuation.

About You (Key Criteria)

• High level of attention to detail in a time-pressured environment. Understanding of best-practice ticketing principles across a range of platforms, with the ability to learn and apply new approaches to achieve desired outcomes.
• Ability to multi-task with the capability to pivot where necessary.
• Ability to deliver a high level of customer service with a proactive approach to problem solving & conflict resolution.
• Skills and experience in the use of Tessitura is highly regarded.
• Experience in stakeholder or client management desired.
• Dependable written competency and demonstrated accuracy in data entry and the use of business systems, processes and applications.

For more information about the role, please read  Position Description – Coordinator, Ticketing Systems EA 2022.pdf

About the Team

The Customer Growth business unit sits in within the Performing Arts Pillar and is responsible for:

• The support and delivery of all ticketing solutions for a successful On Sale
• Ticket system management for the organisation through the internal ticketing platform, Tessitura
• The management of the third-party ticketing relationship and processes
• The relationship management with Presenters regarding all things ticketing
• Assistance of On Sale strategies including optimising revenue opportunities and surpassing industry standards

About Arts Centre Melbourne

The land on which Sidney Myer Music Bowl and Arts Centre Melbourne sits has long been a place of gathering, storytelling, song, ceremony, celebration and commemoration for First Nations people.

The People of the Kulin Nations have gathered on the site for thousands of years and continue to do so today. We pay our respects to their elders, past, present and emerging.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

Enjoy Team Member Benefits

• Complimentary tickets
• Discounts at food & beverage outlets
• Discounted commuter benefits and onsite-parking
• Access to wellbeing activities and learning and development programs, and the Smiling Mind app.
• Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour

Apply Now!

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats, or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to peopleassist@artscentremelbourne.com.au

Please submit your resume together with a cover letter addressing the key criteria by 11:55pm, Friday 15 March 2024. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.