CRM Manager – Maternity Cover

CRM Manager

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to producing shows and ticketing, through our industry-leading sites ATGtickets.com, LOVEtheatre and Group Line. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

We currently have a unique opportunity to join ATG’s specialised customer relationship management team as our CRM Manager, Maternity Cover!

Within this role you’ll be responsible for engaging a large customer base via email with a rich schedule of shows for our 10 London West end and 22 regional venues around the UK. You will work on world class West End product such as Disney’s The Lion King, Wicked, Moulin Rouge, Cabaret as well as some of the UKs biggest show tours.

Already a well-respected team, we are looking for a talented specialist to implement a CRM strategy to deliver improved levels of incremental sales, working in close collaboration with our Data Science and Venue Marketing teams. Reporting into the Head of CRM, you will be responsible for running a team of seven enthusiastic CRM executives who deliver a high volume of CRM campaigns each week for ATG shows, venues, Food & Beverage offering, ATG’s paid membership, ATG+, and LOVEtheatre, our Weet End ticketing agency. Alongside show campaigns you will also manage ATG’s automated email programs ensuring they are optimised and delivering on their objectives.

Interested? Click on the link to view our full Job Description!

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk