Customer Experience Officer

  • Location - Singapore, Singapore
  • Job type - Full Time
  • Salary - N/A
Esplanade Published 2 months ago

We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing excellent service standards.

Key Responsibilities

As a Customer Experience Officer you will be responsible for the following:

  • Proper upkeep and appearance of all public areas.

  • Ensure safety measures and emergency evaluation guidelines are adhered to and that our customers stay safe

  • Conduct tours and training sessions/workshops for casuals

  • Manage patrons’ enquiries via general hotline

  • Manage venue operationsand supervise casual staff during performances and events when working as a venue officer and/or as & when required.

  • Manage sale, collection, replacement or exchange of SISTIC tickets and provide information on Esplanade/all enquiries at the information counter

Key Job Requirements

  • Diploma or relevant qualifications with equivalent years of experience

  • Required to work irregular / shift hours

  • Excellent customer service skills

  • Proficient in English and a second language

  • Excellent interpersonal and communication skills

  • Aptitude in resolving issues with a customer-focused orientation

  • Ability to multi-task

  • Proficient in Microsoft Office applications

  • Able to work independently with minimum supervision

If you are keen to apply for the above positions and satisfy the requirements, please download the application form below and email the completed form together with your resume to hr@esplanade.com with an indication of your current and expected salary as well as details of your experiences.

We thank you for your interest in the position and Esplanade! Only shortlisted applicants will be notified.

(Download available on website)

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