Customer Experience Officer

We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing excellent service standards.

Key Responsibilities

As a Customer Experience Officer you will be responsible for the following:

• Proper upkeep and appearance of all public areas.

• Ensure safety measures and emergency evaluation guidelines are adhered to and that our customers stay safe

• Conduct tours and training sessions/workshops for casuals

• Manage patrons’ enquiries via general hotline

• Manage venue operationsand supervise casual staff during performances and events when working as a venue officer and/or as & when required.

• Manage sale, collection, replacement or exchange of SISTIC tickets and provide information on Esplanade/all enquiries at the information counter

Key Job Requirements

• Diploma or relevant qualifications with equivalent years of experience

• Required to work irregular / shift hours

• Excellent customer service skills

• Proficient in English and a second language

• Excellent interpersonal and communication skills

• Aptitude in resolving issues with a customer-focused orientation

• Ability to multi-task

• Proficient in Microsoft Office applications

• Able to work independently with minimum supervision