Customer Experience Team Member

Customer Experience Team Member

The Ambassador Theatre Group (ATG) is the global leader in live theatre. We own and operate 58 venues in the UK, US, and Germany, we’re an internationally award-winning producer, and a market leading theatre ticketing business. The Fortune Theatre is currently home to the critically aclaimed Operation Mincemeat. We are looking for a dynamic and enthusiastic Customer Experience Team Members to join the team during this exciting time.

What makes us different? We believe the show isn’t enough. An amazing visit to the theatre is about the whole experience, from purchasing your ticket to your drinks in the interval to telling your friends about it afterwards! We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again.

In this role you’ll be part of the team responsible for the standards of service customers receive in one of our West End theatres, whether they’re finding their seat or purchasing merchandise. You’ll ensure we meet our financial targets by making customers want to return and by selling on the night, with products ranging from traditional programmes and ice creams to exciting offers in our bars.  We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!

As part of our Customer Experience Team, you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care.

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with busy programme of events. Further information on the role and the skills you’ll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html

If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.  You do need to be aged 18+ for this position.

What are we looking for?

A great candidate for this job will:

• Understand the role
• Have a great work ethic and care about quality
• Be observant and focussed on the customer
• Relate well to others
• Communicate effectively
• Be proactive, decisive and get things done
• Think creatively
• Have ambition and drive
• Have a flair for sales

To apply, please tell us about your skills and qualities that will help you succeed in the role.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk 

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.