Deputy Sales and Ticketing Manager

Deputy Sales & Ticketing Manager 

We are looking for a detail-oriented and commercially minded individual with experience in supervising or managing a team to join us as a Deputy Sales & Ticketing Manager, to achieve and exceed targets, who has a collaborative nature and a flexible and creative approach to assist in running our busy box office.

The Duke of York’s Theatre is one of ATG London’s Playhouse venues, seating 645 patrons across 3 levels. Housing on average 4-5 productions a year as well as numerous one-night events, the Duke’s boasts an exciting and ever-changing working environment. Most recent programming includes Vanya staring Andrew Scott, The Pillowman staring Lily Allen & Steve Pemberton and Shirley Valentine staring Sheridan Smith. Upcoming productions include Backstairs Billy starring Penelope Wilton & Luke Evans and An Enemy of the People starring Matt Smith.

Reporting to the Sales & Ticketing Manager, you will have a shared responsibility for managing the ticketing system, maintaining producer and stakeholder relationships and ensuring that the audience receives the best service & visitor experience.

The focus of the role is:

• Proactively maximise the sale of tickets, Private Property seats and packages as much as possible combined with ensuring our teams deliver the best customer experience.
• Manage day-to-day operations of the Box Office to a high level, with attention to detail and efficiency.
• Liaise with the London Sales team and show producers for proactive management of inventory to maximise sales, ensuring producer targets are met or exceeded.
• Maintain thorough and accurate reporting as required to producers, internal ATG teams and venue management.
• Ensure access customers are supported in their visit to the venue including monitoring access bookings and delivery of access performances.

This position is a full-time contract of 40 hours per week including evenings, weekends and Bank Holidays. Previous applicants need not apply.

Interested? Please click on the link to view our full Job Description.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk 

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.