Deputy Ticketing and Sales Manager

Deputy Ticketing and Sales Manager – Woking

(New Victoria Theatre, Rhoda McGaw Theatre and Nova Cinema) 

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to producing shows and ticketing, through our industry-leading sites ATGtickets.com, LOVEtheatre and Group Line. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

Our wonderful New Victoria Theatre, Rhoda McGaw Theatre and Nova Cinema is looking for a new Deputy Ticketing and Sales Manager to join our dynamic team.

ATG’s theatres and cinema complex in Woking, comprises the New Victoria Theatre (1300 seats), Rhoda McGaw Theatre (228 Seats), and the 7-screen Nova Cinema. This is an exciting time to be joining the complex, with the Nova having recently relaunched following a multi-million-pound refurbishment, making it one of the most state-of-the-art cinemas in the country.

The Deputy Ticketing and Sales Manager will assist the Ticketing and Sales Manager in the key responsibility of revenue management and net box office generation, through optimising sales and frequently undertaking revenue management, maximising occupancy and average ticket prices of all shows. You’ll be responsible for the Customer Service Hosts (Ticketing) and also work closely with all other departments, most frequently Customer Experience and Marketing.

The Deputy Ticketing and Sales Manager must show – and actively encourage – a proactive approach to sell theatre tickets, memberships, packages, lounges, pizzeria tables and ancillary products, and to give the right information at any point of the customer buying a ticket (before, during and after the show). The Deputy will be responsible for ensuring that specific ticketing processes are adhered to so that budgetary targets are met and will need to deputise for the Ticketing and Sales Manager as and when needed. The candidate will need to embrace change and enable the Venue’s Ticketing and Sales team to do the same. They must have excellent technological skills as the role is almost entirely computer based.

The role is an on-site position that requires the successful candidate to be present at the theatre complex during the working day, although working hours can be flexible.

Interested? Please click on the link to view our full Job Description.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk