Deputy Ticketing & Sales Manager (Maternity Cover)
Deputy Ticketing & Sales Manager (Maternity Cover)
Nothing beats the energy and excitement of a great live experience! That’s why our mission is to bring the very best in live entertainment to the largest possible number of people.
One of the region’s leading live entertainment venues, Milton Keynes Theatre showcases the best West End and touring productions from across the UK and offers a wide and varied programme including first class dance, drama, musicals, opera, comedy, and children’s shows.
We are looking for an ambitious and commercially-minded individual with experience of supervising or managing a team to join our team as a Deputy Ticketing & Sales Manager, to achieve and exceed targets, who has a collaborative nature and a flexible and creative approach to assist in running our busy venue.
Reporting to the Ticketing & Sales Manager, you will have a shared responsibility for Customer Service Hosts, managing the ticketing system and for ensuring that the audience receive the best service & visitor experience.
The focus of the role is:
- Proactively maximize the sale of tickets, memberships, packages, and other ancillary products as much as possible combined with ensuring our teams deliver the best customer experience.
- Liaise with Marketing and Revenue Management on the careful and proactive management of inventory to maximize sales, including ‘dynamic pricing’ of seats on the system.
- Optimizing the sales of Private Property seats and ensure Ambassador Lounge & Ambassador Experience seat packages are sold at maximum price and volume with regular reporting maintained.
- Proactively support marketing campaigns through sales initiatives, providing regular ideas and communication to the Marketing department.
- Support the development and successful implementation of new technologies by central Ticketing and IT teams.
- Manage the Customer Service Hosts, to ensure standards and KPI’s are achieved and to nurture and foster talent development within the department.
This will be a fixed-term contract covering the Maternity Leave of the current incumbent. The role involves shift-working, including evenings, weekends and Bank Holidays.
Interviews are scheduled to take place on Thursday 17th and Friday 18th August 2023. Applicants must be able to attend an interview on one of these dates.
Interested? To find out exactly who we’re looking for, read our full job description and get in touch with an application.
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Milton Keynes Theatre is part of the Ambassador Theatre Group (ATG), an extraordinary success story in the live entertainment industry. As well as operating theatres, ATG covers every discipline in the industry, including show production and ticketing platforms.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.
