Director of Ticket Operations

01-Mar-2023

Director of Ticket Operations

Faculty of Arts and Sciences

61724BR

Job Summary

The Director of Ticket Operations plans and oversees the execution of all ticketing and sales-related operations for Harvard Athletics.

Position Description

Ticket Office Operations Management

• Create new strategies, including sales campaigns and dynamic pricing models, aimed at increasing revenue through multiple channels.
• Manage ticket office operating budget.
• Directly advise senior leadership with regard to current initiatives and new project ideas.
• Manage the back-end ticketing system, including the building of all events/offerings.
• Oversee the season ticket renewal process for all revenue-generating sports with an emphasis on customer retention.
• Manage the complimentary ticket lists at all home athletic contests and post-season events to ensure compliance with NCAA regulations pertaining to ticket distribution.
• Oversee relationships with league and non-conference counterparts to coordinate ticket allocations and off-site events.
• Handle daily and event financial reconciliation.

Ticket Office Staff Management

• Hire, train, schedule, and manage all ticket operations staff (full-time employees, interns, and gameday workers). Responsible for performance management.
• Support outside sales team, with a focus on providing support and services to help maximize sales and new business.
• Serve as on-site manager for game-day event operations for all ticketed sporting events.

Strategic Planning/Marketing/Technology & Innovation

• Creates and implements strategic initiatives aimed at improving efficiency and effectiveness of operations and staff.
• Collaborate with other external areas (Marketing & Multimedia) to develop and implement initiatives aimed at increasing revenue and growing customer database.
• Manage and create content for ticketing website, email marketing platform, and CRM system.

Student & University Engagement

• Serve as point-of-contact for ticket sales with University departments including, but not limited to; Harvard Alumni Association, Dean of Students Office, Office of Community Affairs, the Graduate Council, and Graduate Schools.
• Manage the distribution of tickets to off-site events such as Harvard/Yale, the Beanpot, Ivy League Basketball Tournament, and post-season events.

Harvard Crimson Reading Program

• Manage the growth and development of the program, which currently includes more than 20 local schools and over 4,000 students.

Basic Qualifications

• Bachelor’s Degree required
• 3+ years of ticketing and/or sales experience

Additional Qualifications and Skills

• 1+ years of managerial experience
• Knowledge of various ticketing and email marketing platforms (AudienceView, Paciolan, Salesforce, etc.).
• Outbound sales experience
• Experience using Adobe Suite (Photoshop, Premiere, InDesign, etc.)

Physical Requirements

Must have the ability to lift and move objects that weigh no more than 50 lb.

Working Conditions

Evening and weekend work required.

Harvard University continues to place the highest priority on the health, safety, and well-being of its faculty, staff, and students, as well as the wider community. Please note that all new employees will be required to provide confirmation of primary series COVID-19 vaccination upon hire, as detailed on our COVID-19 Vaccine Requirement Webpage. Harvard University Health Services employees and other healthcare individuals are also required to be up to date on vaccination as described by the CDC. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. Additional information regarding this requirement, exemptions, verification of vaccination status, and other related policies and resources may be found on the University’s COVID-19 Information Website.

Additional Information

Harvard is a highly selective liberal arts college whose mission is to educate citizens and citizen-leaders for our society. The College is a residential institution of nearly 7,000 undergraduates and is located in Cambridge, Massachusetts. Harvard is deeply committed to the intellectual, social, and personal transformation of its undergraduates during their four years at Harvard.

The Department of Athletics offers 42 varsity programs for men and women, more than any other Division I school in the United States. We also offer extensive recreational and intramural programs.

Harvard employees have access to a competitive benefits package that includes multiple options for the health and well-being of our employees as well as ongoing professional development.

All formal offers will be made by FAS Human Resources. We regret that, due to the number of responses we typically receive, we may be unable to respond to phone calls or contact personally those applicants not selected for an interview.

We actively seek and welcome applications from diverse candidates and from those with a demonstrable commitment to a more inclusive society.

Job Function

Athletics

Location

USA – MA – Boston

Job Code

AT0056 Athletics Management I

Sub-Unit

Athletics

Department

Athletics

Time Status

Full-time

Salary Grade

056

Union

00 – Non Union, Exempt or Temporary

Pre-Employment Screening

Criminal, Education, Identity

Schedule

Evening and weekend work required.

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.