About Nine
Nine’s strategy is to create great content, distribute it broadly and engage audiences and advertisers. As the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment, we pride ourselves on creating the best content, accessed by consumers when and how they want, while celebrating our ability to give the shared experiences to audiences, the ones which connect us together. Living at the intersection of Australia’s best content, conversation and culture, Nine is where Australia connects.

Our business operates in the following four divisions: Australian Community Media, Printing and Stuff; Publishing (including, Metro Mastheads, Nine Digital and Events), Stan, and Television. Nine’s assets include the Nine Network, major mastheads such as The Sydney Morning Herald, The Age and Australian Financial Review, digital properties such as nine.com.au, 9Honey, Pedestrian.TV, and CarAdvice, subscription video platform Stan and majority investments in Domain and Macquarie Media.

As Event Operations – Ticketing & Delegate Manager, you will join the tight-knit team responsible for AFR Live, the nation’s foremost convenor of premium business and policy events.

Your role will be to plan, execute and continuously improve all aspects of the delegate journey and experience across all live and virtual events: from enquiries, registrations and customer service through to ensuring delegates have an onsite experience that is smooth, safe and enjoyable. In a typical week, you might spend 30% of your time on ticketing and registrations, 30% on event operations like check-in, catering and venue liaison, 30% on delegate communications and enquiries, and 10% on audience analysis and reporting.

We’re looking for someone who is exceptionally organised, hard working, positive and unflappable under pressure, and who shares our team values of respect, trust, collaboration and pride in our work. This role will join a team with big ambitions – from day one, you will be working on high profile events and will be given the freedom and opportunity to make decisions and contribute to the growth trajectory of this nationally recognised portfolio.

Key tasks include:

• Manage new registrations, registration changes and refunds and analyse trends in audience and booking patterns
• Provide excellent customer service, ensuring all telephone and email queries are responded to within 24 hours
• Produce and manage pre- and post-event delegate communications in collaboration with key stakeholders
• Manage the delegate experience at all events, including registration and check-in, catering and health and safety for delegates
• Manage feedback surveys and analyse audience data to produce detailed post-event reports

To be successful in this role you will need:

• 1-4 years experience in the events industry or similar, with focus on operations, ticketing, customer service or event management
• Excellent organisational skills with outstanding attention to detail
• Good written communication and customer service skills
• A friendly, professional, clear, confident and agreeable interpersonal style
• A good level of comfort with basic technology platforms
• Ability to handle a fast-paced, flexible environment with multiple projects and deadlines
• Strong motivation, work ethic and pride in your own work and in what we can achieve as a team

Ideally you would have:

• Experience with EventsAir
• An interest in the issues affecting Australian business
• Tertiary education in a related field e.g. bachelor’s degree (any discipline) or vocational training in business, event management, hospitality, customer service etc.

What you’ll get in return at Nine.

• Career development and quality training
• Up to 16 weeks paid primary carer’s parental leave
• Discounts on lifestyle, entertainment, and leisure memberships, including health insurance, dental and gym
• Access to Future Women – a movement to help women connect, learn and lead through unique content and events.
• Hybrid Working/Flexible working
• Discounts on products and services with corporate partners including Samsung, Apple, JB HI-FI, HP, Hertz Car Hire and TFE Hotels

Our Commitment to Diversity and Inclusion:

At Nine, we are committed to fostering a workforce that embraces all aspects of diversity and inclusion and where practices are equitable to ensure our people experience a sense of belonging. From day one, you’ll be encouraged to bring your whole self to work and will be supported to perform at your best. Should you require any adjustments to the recruitment process in order to equitably participate, we encourage you to advise us at the time of application.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, nationalities, backgrounds and cultures.

Nine’s Workplace Condition of Entry

Nine is committed to maintaining a safe and healthy workplace and doing what is reasonably practical to protect our people, including visitors to all Nine sites and events.

Nine has introduced a Workplace Condition of Entry – COVID 19 Policy that requires all workplace attendees and participants to be fully vaccinated against COVID-19 before entering a Nine workplace (unless you have a valid medical exemption).  You will be asked to declare your vaccination status as part of the application process and provide evidence of this. This information will be treated in accordance with our Privacy Policy.

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes