Event Ticketing and Management Information Analyst, EMEA Touring

Job Summary:

Company: Live Nation

Department: EMEA Touring

Location: Farringdon, London

Reports to: Director of Ticketing, EMEA

Working Hours: Permanent, Mon to Fri, 9am to 5pm with occasional evening and weekends if required

Role Description

To co-ordinate ticketing on European tours and maximise ticket sales for Live Nation Touring events across UK and Europe by providing management information (MI) that supports business decision-making; to increase efficiency by streamlining ticketing processes and procedures.

Live Nation Music UK is part of Live Nation Entertainment, the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management. Live Nation Entertainment seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.

Who you are

You may have experience in the following roles: Ticketing Manager, Client Account Manager (ticketing), Data Analyst, Reporting Analyst, Management Information Analyst, Ticketing Analyst, Event Ticketing Manager

Competencies / Skills / Knowledge / Experience

• Previous experience of reporting on and analysing data, ideally in a ticketing environment
• Previous experience of live event ticketing in the music industry is preferred
• An understanding of Microsoft SQL and SSRS or other similar reporting tools and systems is desirable
• Demonstrable knowledge and experience of using Excel to an advanced level is required
• Excellent numeracy skills with an exceptional attention to detail
• Excellent literacy skills with a proven ability to communicate, both verbally and in writing, with colleagues up to executive board-level

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• Uses interpersonal skills to establish excellent rapport and working relationships
• Uses initiative to identify issues and create solutions
• Highly self-motivated and takes ownership for personal and technical skills development
• Process driven, well organised, deadline-focussed and adept at prioritising workloads
• Combines analytical thought with creativity to excel at problem-solving
• Maintains good commercial awareness and understands business drivers

What the role includes

• Manage end-to-end event ticketing for a variety of artists & tours. Duties to include liaising with agents, managers, EU and NA Live Nation tour bookers and ticketing managers across multiple markets, preparing events for on sale, giving clear ticketing set up guidance, and maximising ticket sales
• Some travel to European and UK based shows for ticketing tour management work as required
• Twice weekly sales reporting on all EMEA tours
• Manage and aid development of Live Nation ticketing software and specific data reporting requirements using excel and new software
• Take ownership and manage relationship with charity reward scheme Global Citizen
• Work closely with other Live Nation departments and IT to clearly define and deliver a product development roadmap for new ticket reporting and software
• Produce ticketing focussed reports, and full pricing analysis to improve our ability to measure, monitor and manage the performance of EU ticketing and ticket agents
• Support Director of Ticketing, EMEA in conducting research and analysis to produce management information that supports strategic decision-making across the business
• Support Director of Ticketing, EMEA in any other duties as required & provide cover in their absence

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com

APPLICATION DEADLINE: 09th January 2022. We revise the rights to close applications at any time.