Event Ticketing Executive
Company: Cuffe and Taylor
Department: Ticketing
Location: Preston OR London (hybrid working, 2-3 days in office per week)
Reports to: Head of Ticketing
Working Hours: Permanent, full-time (plus evenings and weekends for events as required)
Role Description
To maximise ticket sales and revenue by providing effective ticketing information and advice; and proactively managing inventory, ticket agents and allocations.
What it’s like to work in the Team
‘The Cuffe and Taylor team are a group of driven individuals with the ability to deliver large scale stadium tours, multi night festivals and many theatre tours running throughout the year all hosting artist such as Rod Stewart, Kylie, Noel Gallagher, Little Mix to name only a few.
We have a fun atmosphere within the team, which helps us maintain an open, approachable department, which can partner and build genuinely authentic and valuable relationships with our employees and leaders. We are committed to working as a team and so support each other to achieve wins as a team.
Who you are
Competencies / Skills / Knowledge / Experience
- Demonstrable knowledge and experience of live event ticketing gained in a Box Office, ticket agent or, ideally, promoter environment
- Excellent numeracy skills with exceptional attention to detail and proficiency in using Excel at intermediate or above level
- Excellent literacy skills with a proven ability to communicate, both verbally and in writing, with colleagues up to Executive board-level
- Previous experience of managing event ticketing and allocations would be desirable
- Ensuring all ticketing systems, reporting and processes are followed and up to date
- Ensuring tasks are completed within agreed time frames
- Great attention to detail ensuring the accuracy of information across reports and event set ups
- Identifying opportunities and summarising challenges for the management team and promoter to instruct actions
- Identifying areas of improvement for department efficiency
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
- Proactive and demonstrates initiative, drive and commitment to achieve objectives
- Uses interpersonal skills to establish excellent rapport and working relationships
- Self-motivated and takes ownership for personal and technical skills development
- Well organised, deadline-focused and adept at prioritising workloads. Used to handling multiple projects at a time.
- Combines analytical thought with creativity to excel at problem-solving
- Maintains good commercial awareness and understands business drivers
What the role includes
- Liaise with Promoters, venues, ticket agents and other stakeholders to advise on and manage the ticketing for Cuffe & Taylor concerts.
- Prepare events for on-sale by confirming and configuring event details including:
- manifests, seating plans, price structures
- marketing partner, artist / fan club, record label and other presales
- internal, VIP, ticket agent and other holds and allocations
- booking fees, rebates, ticket text, stock and fulfilment
- reporting schedules with venues and agents
- Administer events in EOS (our in-house event operating system) and maximise ticket sales and revenue by monitoring and analysing sales to proactively manage inventory, ticket agents and allocations. Liaising with the marketing team to create and manage ticket offers as part of marketing campaigns
- Produce sales reports for all shows plus any ad hoc reporting required. Finalising shows upon completion of events.
- Work on-site at events as required; including weekends and evenings and overseeing and/or staffing Box Office operations
- Process internal ticket orders including artist management and label requests; raising invoice requisitions as appropriate
- Any other reasonable ad hoc duties
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Cuffe and Taylor is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
APPLICATION DEADLINE: 9th OCTOBER 2023. We reserve the right to close applications at anytime.
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