Executive Assistant to EVP Latin America / Chairman Ticketmaster Sport & EVP Commercial

Location: London, UK

Division: Ticketmaster

Line Manager: EVP Latin America / Chairman Ticketmaster Sport & EVP Commercial

Contract Terms: Full time, permanent

THE TEAM

The Executive Team at Ticketmaster International are responsible for the management and delivery of Ticketmaster’s business in multiple international markets. This role will provide Executive support to both the EVP Latin America / Chairman Ticketmaster Sport and the EVP Commercial.

THE JOB

Accountable to EVP Latin America and EVP Commercial you will provide high level support to both executives managing schedules, travel and communications, as well as a variety of other executive support tasks. You will be results and detailed oriented (no matter how small the task), incredibly organized and an excellent communicator, engaging regularly with senior internal and external stakeholders.

You will be fully competent in the use of PowerPoint and required to create informative and engaging presentations for internal updates and reports, using data provided to you by the Executives and Senior Leadership teams.

A natural team player with great people skills, you will also work as part of the team of London-based Executive Assistants, ensuring a continual high level of service is provided to executives in the Angel office.

Ticketmaster is the world’s leading ticketing and marketing company and is the UK’s leading destination for live entertainment tickets. The company works across 35 markets, with thousands of clients across multiple event categories, connecting consumers across the globe to live entertainment experience.

WHAT YOU WILL BE DOING

• Assist and support the two senior executives by carrying out any administrative tasks as and when required, such as travel arrangements, diary management and expense claims
• Arrange and co-ordinate internal and external meetings, including lunches and refreshments as required
• Attend meetings, when appropriate, and record any actions, providing timely follow ups and chasing other people within the organisation as appropriate
• Manage a range of hospitality assets, issuing invitations, coordinating responses and issuing tickets, as well as arranging catering and car parking.
• Assist with managing key clients including entertaining at hospitality events
• Collate monthly reports and market updates/information requests
• Collate, and use, data provided by the team and the executives to create clear, informative PowerPoint presentations for internal updates and reports.
• Book and co-ordinate conference calls and regular meetings; keep relevant email distribution lists up to date; distribute minutes and decks after meetings
• Produce clear and concise written correspondence in the form of letters and emails
• Help plan and organise special events such as conferences, team away days and social events
• Manage, and maintain, Salesforce data to ensure client contacts and contract status are accurately recorded and updated.
• Creating and submitting expense claims on behalf of the executives
• Making complex overseas and domestic travel arrangements
• Support the EA to President, Ticketmaster with ad-hoc tasks and provide cover as required
• Additional duties as required by business in line with business objectives needs.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Excellent attention to detail
• Good Microsoft PowerPoint skills and an aptitude for creating visuals from data.
• Excellent organisational skills and ability to prioritise effectively
• Excellent command of written English with copy accuracy
• Ability to work effectively under pressure and to tight and flexible deadlines
• Demonstrable experience in a role at this level within a fast-paced and varied environment
• Excellent IT skills with proven experience with Office (Outlook, PowerPoint, Word, Visio etc).
• Professional and friendly telephone manner
• Experience in a self-led role where tasks have been successfully navigated with little or no direction
• Experience with corporate administration tools such as Workday, Concur or similar platforms
• Client facing ability and experience

Desired (but not essential) Experience:

• Multi-divisional experience – working cross-departments and teams to get things done
• European language(s) – particularly Spanish

YOU (BEHAVIOURAL SKILLS)

• Enthusiastic, dedicated to the job and a team Player
• Self-motivated
• Personable
• Flexible; responsive to changing situations and working hours
• High level of integrity, understanding of confidentiality and use of discretion
• Great people skills
• Solutions focussed
• Confident to solve problems effectively and efficiently
• Ability to work across all levels of the organisation.
• Ability to work independently and as a team member
• Ability to respond to changing priorities and urgent situations.
• Ability to interpret and apply policies and guidelines effectively and accurately.

NOTE: Being fully vaccinated against COVID-19 and/or providing proof of a negative COVID test at least every 48 hours will be required for this position to work in an office or venue.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.