Great Christmas Carnival at Newbury Racecourse 2022 – Box Office Manager

Fixed Term Contract: 22nd November 2022 – 3rd January 2023

We are looking for an experienced Box Office Manager to work at The Great Christmas Carnival at Newbury Racecourse.

Based at Newbury Racecourse, and reporting to our Senior Box Office Manager, you will be responsible for overseeing our onsite box offices and managing a small supervisor team.

The box office is responsible for selling tickets for shows, rides and attractions across the event. You will also be responsible for managing tickets sold through third parties and organising ticket collections. Additionally, you will respond to customer service emails and phone calls.

Main Duties:

Set up and management of all Newbury box office activities.
Managing tickets sold through third parties
Customer service emails and phone calls.
Management, recruitment, and training of all box office staff on site.
Set up, management and problem solving of IT systems for Box Offices to function as efficiently as possible.

Skills and experience required:

Excellent customer service skills and experience resolving issues and handling difficult or unhappy customers, both in person, over email and on the phone.
Experience working in a box office and using computerised ticketing systems is essential (we use VIA, so experience is these would be highly regarded)
Experience managing a small team, including organising staff rotas
The ability to remain cool under pressure and work independently
Excellent numeracy skills and attention to detail

Terms

Dates of work are approximately 31st October 2022 – 6th January 2023. Rate of pay is £600/week based on a 6 day week. You should be available to work for the entire period.

Underbelly is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of Underbelly. We are an equal opportunity employer and welcome applications from all sectors of the community. We expect employees to support these commitments and to assist in their realisation.

We regret that we will only be able to reply to shortlisted candidates.