We require a dynamic, commercially focused Head of eCommerce – North America to join the Merlin Digital family! This is a new role, based in Orlando, Florida.
Customer engagement is key to our business and this is a pivotal role responsible for driving admissions revenue and secondary spend through the online / e-commerce platform for all North American attractions across all relevant digital formats.
Reporting into the Group e-commerce Director, and partnering key stakeholders in Midway and at the LLPs, you will focus on optimising the customer journey, driving conversion and increasing yield. Working closely with the central strategy and insight team to implement best practice and ensuring that the channel is trading to its optimum level.
You will manage a small team of local digital specialists based at our Midway sites as well as partnering with the digital teams at the LEGOLAND parks and have overall responsibility for budgeting, forecasting and reporting on online KPIs across the region.
Frequent domestic travel to our attractions will be required.