Head Of Client Services

With over 40 years’ experience ticketing the biggest live events and venues in Australia, New Zealand, the UK, Singapore, the Philippines and Malaysia, Ticketek is the leading ticketing partner to the sport and live entertainment industry and operates the UK’s most advanced multi-channel ticket sales and distribution network.

We are currently seeking an experienced Head of Client Services to lead and oversee the ongoing operations and strategic initiatives of Ticketek UK. As a key member of our leadership team, you will report directly to the General Manager (GM) and play a crucial role in driving the efficiency and progress of our business. Your responsibilities will encompass managing diverse business operations, instituting effective internal systems, and ensuring our company’s continued growth and customer satisfaction.

Key Responsibilities:

Strategic Leadership:

• Report directly to the GM, providing insights and recommendations on matters of importance.
• In collaboration with the GM develop and implement business strategies, plans, and procedures to drive growth and performance.
• Set clear and comprehensive goals for performance and sustainable growth.
• Establish policies that foster our company’s culture and align with our vision.

Operations Oversight:

• Supervise and lead daily operations across UK including On-Site Operations, Customer Service, Client Services.
• Inspire and lead your team to achieve maximum performance and dedication.
• Evaluate performance by analysing and interpreting data and metrics.
• Lead and participate in expansion activities, contributing to revenue growth.
• Manage budgets and targets in collaboration with the GM.

Relationship Management:

• Cultivate and maintain relationships with B2B partners, organisers, venues, and B2C customers to enhance customer satisfaction.
• Collaborate with various departments to ensure seamless operations and customer service.

Personnel Management:

• Lead, train, and recruit personnel within your departments, fostering a culture of excellence.

Requirements:

• Proven experience in events and ticketing, with a deep understanding of the industry.
• Proficiency in business functions such as On-Site Operations, Customer Service, Client Services, Marketing, and Sales.
• Familiarity with event technology platforms and their applications.
• Demonstrated competency in strategic planning and business development.
• Working knowledge of data analysis and performance/operation metrics.
• Exceptional individual and team management, organizational, and leadership skills.
• Excellent interpersonal and public speaking abilities.
• Strong aptitude for decision-making and problem-solving.

Join Ticketek UK as our Head of Clients Services and play a pivotal role in shaping the future of our organisation. Your leadership and strategic expertise will be instrumental in driving our company’s growth and ensuring unparalleled customer satisfaction within the events and ticketing industry.

Working for TEG and Ticketek UK

Our people enjoy a wealth of benefits including:

• 23 days annual leave plus Birthday leave
• Enhanced pension contributions, sick and family leave
• Complimentary tickets
• Recognition Awards
• Employee Assistance Programme

At TEG a balanced workforce where everyone belongs, supported by processes and policies which advocate this is the heart of our strategy. We therefore welcome applications from all suitably qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

We want to make sure our recruitment processes are accessible and inclusive for all people. If there’s any adjustments that need to be made to ensure you have a fair and equal experience in our recruitment process, please advise us when scheduling your interview.

If we’ve just described you, then please apply by sending your CV, and cover letter detailing your salary expectations to us.

Please know you must have the right to work in the UK to be considered for this role.