Head of Customer Success
Here at FIXR we’re on a mission to be the number one ticketing platform globally. Ticket sales and event management can typically be a clunky, manual process, but our platform makes it easier than ever for event organisers to create seamless, user-friendly experiences for their customers.
We kickstarted our journey in 2015, and since then we’ve helped millions of people enjoy events all over the UK; whatever size or type of event, we provide a comprehensive end-to-end solution for event organisers, allowing them to not just sell tickets, but to track sales performance, craft a seamless customer journey, and build a valuable and compliant dataset. While we’ve been a leading ticketing platform in the student events industry since our inception, we’ve seen explosive growth across wider industry areas, and we’ve now got exciting plans to expand into new verticals by building out some brand-new features and taking our offering global.
…this is where you come in!
Our customers are at the heart of everything we do, and we need a smart, tenacious Head of Customer Success to oversee the success, retention and growth of our existing clients; creating proactive strategies, negotiating, leading relationships and ultimately ensuring our customers reap the benefits of working with us and never want to leave.
Requirements
We’re looking for someone to:
- Manage existing customer relationships and pipeline renewal
- Facilitate regular discussions with clients to discuss their needs and goals and make recommendations about how they can best be met
- Prepare detailed reports on the status of clients and create strategies for growth
- Present and review quarterly / monthly meetings
- Cross-sell and upsell our products to drive customer growth
- Experience of growing and leading teams
- Nurture key relationships internally – product team, BD team, COO, CTO etc.
What we’re looking for:
- Experience of client success in a SaaS environment, ideally entertainment, ticketing or a related sector (international experience a big bonus!)
- Proven experience of revenue growth, strategic account management and successful business growth
- Ideally a combined background of post-sales and sales experience
- Ability to influence through persuasion, negotiation, and consensus building
- Strong empathy for customers AND passion for revenue and growth
- Enthusiastic and creative leader with the ability to inspire others
Benefits
In return, we can offer:
💰 Competitive salary plus bonus.
🪑Hybrid environment. We have a brand-new office in Central London and most of our team are office based for 3 or 4 days a week
🎁 Holiday perks. Claim a bonus holiday day for every year you are with us
🧑🏫 L&D budget for you and your team.
👫 Inclusive, social culture. Fun and dynamic with regular socials
🎟 Free tickets for FIXR events
At FIXR, we consider diversity a strength – inclusion fuels our ability to solve problems we never thought we could. Your application will be considered on its merits, without regard to your race, age, gender, religion, sexual orientation, disability status or anything else. If there is anything we need to know to enable you to fully participate in our interview process, please just let us know in your application.
