HEAD OF TICKETING & FAN ENGAGEMENT

2. Specific Tasks and Responsibilities

•   Responsible for driving ticketing initiatives to drive greater attendance and revenue for all fixtures and growing the CRM to help ensure BFC can make the most out of marketing opportunities it offers.
•   Managing the ticketing procedures and systems, database is up to date, sales reporting, financial reconciliation and ensuring customer service is of the highest level.
•   Ensure the database is segmented effectively for targeted marketing activities.
•   Develop all ticketing operations and systems via best practice policies and procedures
•   Produce accurate, timely and insightful reports to internal stakeholders
•   Oversee the operations of a dedicated ticketing team
•   Collaborate with other internal departments, notably the media and marketingdepartment, on sales and marketing plans
•   Contribute to broader club development as a member of the club’s senior managementteam
•   Promote the club brand and ethos in a professional, strong and positive manner. At alltimes be an ambassador for the club, building strong relationships with supporters.
•   Co-ordinate direct mails to database.
•   Ensure coordination of team to process enquiries & proposals, providing best valueoptions to customers while maximising sales opportunities, to all web based, email andphone enquiries accurately.
•   Liaise with away clubs regarding ticket allocation and sales
•   Arrange coaches for travel to away matches and arrange staff rota’s
•   Attend pre match meetings and debrief meetings Home and away ticket reconciliationsand issue tickets to EFL sponsors for home matches
•   Hold a commitment to equality and diversity in the workplace.
•   Provide accurate and prompt reports as requested.
•   Timely reporting Maintain excellent product knowledge at all times
•   Develop strong working relationships with key members of the ticketing system, IT anddatabase providers.
•   Growing and maintaining the CRM to help ensure BFC can make the most out of marketingopportunities it offers.

3. Admin / Team Support:

4.1 Qualifications / Experience:

Overseeing direct communications with customers. Ensure the database is segmented effectively for targeted marketing activities.
Liaise with ticketing provider for event build and implementation of system.

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4. Personal Specification:

4.2 Skills / Knowledge:

•   Be a positive member of the team, sharing ideas and participating in team spirit, and be loyal to and supportive of colleagues including any temporary members of staff (E )
•   Ability to work to strict deadlines (E)
•   Ability to work under pressure (E)
•   Knowledge and use of MS office products (E)
•   Availability to work all home match days and evenings. (D)
•   Knowledge of managing the ticketing procedures and systems, sales reporting, financialreconciliation and ensuring customer service is of the highest level. ( E)