LN Concerts, Chief Technology Officer of Concerts, North America

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales… we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support… it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE ROLE:

The Chief Technology Officer of Venue Nation is a key leadership role. This role blends execution and vision – the CTO will partner with business leaders to develop the technology strategy for the various concerts businesses in North America, and then will actively oversee deployment and support of these various technologies. In particular, the role will oversee technology in North American amphitheaters, theaters and clubs; oversee Concert-focused internal business systems; The CTO will focus on execution largely in year one. Top priorities for year in year one are ongoing deployment Pax Point of Sale hardware & conversion to new food & beverage point of sale platform for the majority of Live Nation’s indoor venues across the U.S.;  additionally, the CTO will focus on Year 1 deployment of a multi-venue, multi-year venue network refresh strategy across US venues; As such, The CTO will need experience leading large-scale projects and processes, with a hands-on, proactive style, and will need to travel to different venues to ensure smooth & effective delivery.

Thereafter, s/he will then shift to more forward thinking strategies and solutions, serving as a catalyst for change, while continuing to oversee ongoing deployment and support. There is a desire to introduce new technologies that enhance the customer experience, and the business needs a technical thought leader for this process, who can also lead execution after setting the strategy. CTO will need to be able to work closely with non-technical business leaders, as the CTO will lead the interaction between this technology team and the various Venue businesses in North America. S/he will need to exhibit sound executive judgment and business savvy, helping executives who are not proficient in technology make sound decisions and trade-offs.

The CTO will need to have experience building teams. The CTO will build and unify a +/- 40 person team.  This North American Concert technology team should be “branded” internally and well positioned as an asset to key stakeholders. In addition, CTO will collaborate with technology teams in the Ticketmaster business unit and partner with third parties such as Cisco, Salesforce, etc.

IDEAL EXPERIENCES:

• Significant experience (15+ years) as a group-level or large divisional CIO/CTO with responsibility for overall IT strategy, software development, business applications, infrastructure, data communications, and voice solutions for a large, complex, fast paced, and dynamic company.
• Hands-on experience leading complex IT projects, supporting business executives and being a strong constructive member of senior management.
• Demonstrated entrepreneurial approach to business process, balancing control with flexibility, procedure with simplicity, and willingness to innovate and change while creating an environment of rigor and discipline.
• Depth of knowledge around IT standards, process, software, infrastructure and systems. Successful past accountability for applications/software development, infrastructure and support, including the management of successful systems development, implementation and integration projects.
• Experience leading technology in physical environments, where issues of network connectivity and physical interaction with technology systems (such as point-of-sale) are crucial, and experience integrating many different technology systems in a single environment

Competencies:

• Results Orientation. The candidate will demonstrate an ability to drive an IT organization to high levels of performance, as evidenced by a track record of consistent delivery and development of services and systems to support the business. He/she will set extremely high expectations of availability and reliability of systems/infrastructure, responsiveness and pace, and urgency in implementing technology solutions. He/she will tend to set hard metrics for performance and have excellent project management disciplines, coupled with a personal inclination to drill into details and take corrective action early and decisively. This individual will have the ability to directly manage complex projects as need, and possess a willingness and capability to dive into details as needed.
• Collaboration & Influencing. Live Nation is a relationship-centric culture. This leader will naturally build relationships and work well with others. While working with others, this executive will need to have the competence to be a fairly autonomous, self-directed leader. The successful candidate will actively engage the team to develop plans and resolve issues through collaborative problem solving. This individual actively seeks input in decision-making and engages colleagues to make joint decisions. He/she is someone who invests in building relationships with others and effectively uses the informal structure and culture of an organization to get things done.
• Strategic Orientation. The CTO will have a forward thinking perspective with a well-informed point of view on the changing role of information technology in supporting and enabling the business, and will define a roadmap to achieve the CEO’s vision of Live Nation as a technology innovator in the concerts business. He/she will have a strong grasp of business fundamentals and create the bridge between technology strategy and business strategy. He/she will have the capacity to clearly communicate to non-technical audiences and the ability to translate complex technology issues into terms that inform decision makers.
• Team Leadership. The candidate will have excellent leadership skills, as evidenced by a track record of hiring, retaining, developing and motivating top-tier technical and operations talent; providing an inspiring translation of a business strategy into specific IT objectives; building strong relationships based on trust with peers; and, a track record of personal engagement with customers, partners and suppliers.

BENEFITS & PERKS – Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement

• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of

Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.