Manager, Ticket Operations & Box Office

POSITION SUMMARY

The Manager, Ticket Operations & Box Office will assist in managing all aspects of day-to-day operation of the Ticket Operations Department. This role will partner with management in various departments including but not limited to Ticket Sales, Event Booking, Stadium Operations, and Finance in order to maintain a professional, organized, efficient, effective, and customer friendly ticket experience internally and externally. 

This role reports to the Sr. Manager, Ticket Operations & Box Office. 

LAFC is currently operating on a hybrid work model with a minimum of 2 – 3 in-office days per week. Please note that this may vary by role, and your scheduled in-office days are up to the discretion of your supervisor. 

ESSENTIAL FUNCTIONS

• Act as primary ticketing contact with promoters of non-MLS related events at BMO Stadium, including but not limited to, concerts, sporting events, and all other ticketed special events. 
• Build and manage seating inventory on ticketing platform (currently Ticketmaster) from build of event through event settlement to ensure accurate inventory and timely financial settlement reporting.  
• Develop and manage internal & external ticket reporting based on promotions, sales, inventory, and balance due for all ticketed events at the stadium. 
• Manage the execution of LAFC dynamic ticket pricing analysis and implementation, as well as inventory management to maximize sales and revenue for LAFC matches. 
• Maintain cash handling standard operating procedure for the department. 
• Provide excellent customer service from the Box Office on event days by resolving ticketing questions and concerns (internally and externally) in a consistent, courteous, respectful, and timely manner. 
• Management of part time staffing in the box office, with department Assistant Manager, to include hiring, training, scheduling of Ticket Sellers. 
• Act as primary liaison with current and/or potential tenant team(s), including Angel City FC, to assist in execution of ticketing strategy consistent with BMO Stadium standards. 
• Other tasks and duties as assigned by Supervisor/Management. 

QUALIFICATIONS

• Bachelor’s Degree or equivalent experience in a Box Office/Ticket Operations department required. 
• Minimum of 3 years’ experience in a Box Office/ Ticket Operations management environment in the Sports & Entertainment industry required. 
• Previous experience with CRM database a plus. 
• Innate passion for customer service and providing an exceptional product to elevate the guest experience. 
• Ability to read, listen, and communicate effectively in English – both verbally and in writing. 
• Ability to work productively, and prioritize heavy workload, in an unstructured environment with frequent interruptions. 
• Excellent organizational and time management skills. 
• Knowledge of ticketing software (especially Ticketmaster Archtics, Host, and TM1), box office management, and technological trends is a plus. 
• Working knowledge of Microsoft Office Suite programs (Excel, Word, Power Point, One Note, and Outlook). 
• Bilingual in Spanish is a plus. 
• Flexible work schedule with the ability to work long hours, nights, weekends, and holidays is required. 

SALARY RANGE

At LAFC, we carefully consider a wide range of factors to determine a fair and equitable compensation package. The final offer amount will consider a wide range of factors that are considered in making compensation decisions including, but not limited to skill sets; relevant experience and training. Pursuant to state and local pay disclosure guidelines, the overall range for this role is $68,000 – $75,000 per year.