Manager, Ticketing — Atlantis Resorts, Dubai
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About The Role
The Manager, Ticketing is responsible to lead the operations of all Ticketing functions within Aquaventure World, including but not limited to The Lost Chambers Aquarium, RAPs, Atlantis the Royal, Dolphin Bay, & Aquaventure. The Manager is responsible for supervising the Operations Managers, Assistant Managers, Team Leaders, & Ticketing Colleagues to ensure that the best customer service practices are carried out. This is inclusive of ticketing efficiency, cash handling skills, ticket transactions, and to be knowledgeable in all products and sales techniques in a fast paced and controlled environment. The development and training of self and direct reports is frequent and consistent to maintain highest standards. Ensures that the guest experience and journey from beginning to end of visit to Aquaventure World is an enjoyable and safe one.
About You
You will have previous experience in ticketing operations and software program/wristband technology in a large theme park or waterpark operations and at least 5 years’ experience in a senior managerial role. You should be proficient in Microsoft Office / Outlook / Excel / Word / PowerPoint and have excellent interpersonal and organizational skills. You will have excellent leadership abilities including but not limited to strong communication skills, follow-up & task management.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
