Product Specialist
PRODUCT SPECIALIST – PARIS 2024
Location: Paris, France (office based)
Line Manager: Director, Ticketing Operations
Contract Terms: Full time, fixed term until October 2024
ABOUT EVENTIM
CTS EVENTIM is one of the leading international providers of ticketing services and live entertainment. Before the outbreak of the coronavirus pandemic, around 250 million tickets per annum were marketed using the Company’s systems – be it through physical box offices, online, or from mobile terminals. Its online portals operate under brands such as eventim.de, oeticket.com, ticketcorner.ch, ticketone.it, and entradas.com. The EVENTIM Group also includes many concert, tour, and festival promoter companies for events like Rock am Ring, Rock im Park, Hurricane, Southside, and Lucca Summer. In addition, CTS EVENTIM operates some of Europe’s most renowned venues, for example the LANXESS Arena in Cologne, the K.B. Hallen in Copenhagen, the Waldbühne in Berlin, and the EVENTIM Apollo in London. CTS Eventim AG & Co. KGaA (ISIN DE 0005470306) has been listed on the stock exchange since 2000 and is currently a member of the MDAX segment.
CTS Eventim and its partners have been selected to supply ticketing technology, access control, customer
service and know–how to Paris 2024.
THE JOB
The Product Specialist will help co–ordinate and implement the delivery of the ticketing system for the Paris 2024 Olympics project working closely with the Eventim project team, the client, and other key stakeholders.
You will be responsible for supporting the configuration and maintenance of the ticketing system alongside Paris 2024 to enable the provision of a world class ticketing service.
WHAT YOU WILL BE DOING
• Working with the client and Eventim product teams to input into the authoring of ticketing system
requirements
• Providing advice and guiding ticketing operations using your knowledge and experience of delivering
major events and tournaments
• Working with partners to implement systems and operational solutions
• Assist in the creation of user guides and documentation to aid systems use by partners and clients
• Create and validate venue seating plans and holds
• To effectively monitor and report on available inventory with a view to maximising revenue
• Generate and maintain event, system, and financial reporting
• Support user acceptance testing of all solutions
• Contribute to the master project plan and report task progress
• Configure and implement ticketing systems for each phase of the project
• Assist in the co–ordination of installation and support for tournament time access control and ticket
office systems
• Become an expert in Eventim systems and act as level 1 support
• Support all teams during games time
TECHNICAL SKILLS
• Experience delivering venue ticketing operations and the operation of ticketing systems, ideally the
Eventim suite of systems
• Strong skills in Excel and ideally a knowledge of BI tools and SQL.
• An understanding of CRM tools and a general understanding of data segmentation
• Excellent communication skills and persuasive in gaining agreement between all team members
• English language essential. French and/or German would be a plus.
BEHAVIOURAL SKILLS
• A highly motivated and conscientious individual with the ability to work well under pressure, to make
key decisions and to motivate others
• A fast learner with enthusiasm and excitement for challenging environments and wanting to change
the status quo
• A rigorous approach to work and an eye for detail
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to act and learn through their own initiative and execute objectives
• A logical thinker with the ability to conceptualise and document processes
• Pro–active attitude: must have the drive to succeed
• Pro–active nature; a flexible approach to hours of work and location of duties
• Adaptability in order to move within an ever–changing commercial environment
EQUAL OPPORTUNITIES
Eventim is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
TO APPLY
Please send your CV with a short cover letter stating salary expectations to dale.ballentine@eventim.de
Closing date: 9 September 2022
