Professional Services Analyst – SecuTix, London

SecuTix is a European technology provider of a Ticketing Engagement Platform that helps organisations boost ticket sales and enhance audience experience before, during and after live events. Our product, SecuTix 360°, is a cloud-based platform that combines ticketing and marketing functionality, and is offered as a white label SaaS service.
Used by the largest sport clubs and stadiums, live entertainment businesses, leading museums and brand homes, and cities across Europe, SecuTix manages the yearly sales of 50 million tickets.
Among our customers are Opéra National de Paris, UEFA, Centre Pompidou, Everton FC, Aspro Parks, Saracens FRC, Paléo Festival, Musée Picasso Paris and more.
A daughter company of the ELCA Group, SecuTix has a local presence in Switzerland, France, Spain, Germany, Italy, The USA, Vietnam and the UK & Ireland.

You will join an onboarding team whose mission is to deploy and configure our Ticketing & Engagement solution, to support our customers in change management and to foster the adoption of our solution.

In this role

Plan and coordinate the deployment of our solution according to standard process and tools, monitor all activities
Ensure that projects are delivered on-time, within scope, quality and budget
Coordinate internal resources and third parties/partners for the flawless execution of projects
Organize and lead business and technical workshops
Train customers to use our solution
Report and escalate to management as needed

What we offer

A stimulating and professional working environment in a dynamic team with extensive expertise
Exciting projects using the latest technologies
Flat organisational hierarchies and cross-functional teamwork
Close contact with customers in a creative industry
A supportive culture with excellent opportunities for professional and personal training and development

About your profile

Skills:

Interpersonal skills
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multi-tasking skills
Agility, a strong sense of commitment and the discipline to focus
An ability to work well under pressure
Willingness to travel
Languages: English (fluent)

Work Experience:

5+ years of relevant experience
Experience in operating or deploying a ticketing system
The position is based in London.

Preferred requirements:

Comfortable with ambiguity in a fluid organization
A natural skill to engage with people at a deep level. Whether observing or interviewing customers or working with fellow team members and clients.
Works collaboratively and curiously
Takes ownership and responsibility for their work
Responds professionally to feedback and is able to admit mistakes quickly
A self-starter who identifies opportunities and potential problems – addressing them effectively and efficiently
Professional, flexible, and able to succeed in a rapidly changing environment
Able to communicate in a clear, consistent, and transparent manner
Passionate and enthusiastic about excellence and attention to details
Seeks out opportunities for self-development and continuing education
Develops and maintains open honest and trusting relationships.