Program Delivery Executive – SecuTix, London

SecuTix is a Swiss company delivering a SaaS cloud-based, white-label Ticketing Engagement Platform that helps cultural, entertainment and sports organizations increase ticket sales and engage directly with their audiences.

We are serving more than 150 customer sites with a customer-centric attitude and startup mindset. SecuTix is headquartered in Lausanne, Switzerland. We have development centers in Ho Chi Minh City, Vietnam and in Grenada, Spain, and have sales offices located in Paris, London, Madrid, Munich, Ghent and Miami.

SecuTix is the ticketing provider for several of the greatest sports tournaments and our ticketing platform is also used by leading museums, sport clubs, live entertainment customers, festivals, and cities all over Europe. Among our flagship projects are the Opéra National de Paris, UEFA, the Centre Pompidou, the Stade de France and more. SecuTix also launched TIXnGO, a new digital platform to secure mobile ticketing, and Health-n-Go, a secure and privacy-conscious wallet to deliver health certificates.

We provide a collaborative and stimulating company culture, fast career path, autonomy and responsibilities, learning on the job with excellent peer support, friendly international working environment with frequent interactions with colleagues around the world.

SecuTix is a company of the ELCA Group, based in Lausanne, Switzerland.

Visit us @ www.secutix.com and www.tixngo.io

In this role

You will manage a Professional Services team whose mission is to deploy and configure our Ticketing and Engagement Platform, to support our customers in change management and to foster the adoption of our solution, and to help our customers get the most of our solution.

Overall Responsibilities

Responsible to provide oversight on the execution of all Services delivered across multiple UK accounts
Responsible for client expectation management on all delivery related aspects working closely with Client Executive and matrix organizations
Responsible for the major project deliverables, maintaining the overall project plans across multiple areas to ensure effective delivery within budget and to the agreed timescales, quality and benefits realization requirements
Responsible for overall client satisfaction
Serves as a point for escalation of all operational or delivery issues

Business Development/Growth Support

Support the sales team for the development of all proposals
Participate in the review of proposals to ensure that the proposals are of the highest quality, achievable and competitive

Delivery Leadership for Engagements

Viewed as an expert in delivery management best practices; Supports adherence to delivery management processes and policies
Work with matrix organizations for creation and active coaching of strong delivery team structure

Planning & Operations – Work closely with Client Executive, Delivery Managers and Group Delivery Executive in the following activities

Ensure regular governance (weekly/monthly, quarterly) established for both internal/external stakeholders
Assist as required on monthly activities including resource forecast, invoicing & revenue recognition
Optimal deployment and utilization of resources for Managed Engagements
Achieve the gross margin target for the account

What we offer

A stimulating and professional working environment in a dynamic team with extensive expertise
Exciting projects using the latest technologies
Flat organisational hierarchies and cross-functional teamwork
Close contact with customers in a creative industry
A supportive culture with excellent opportunities for professional and personal training and development

About your profile

10+ years of relevant experience (Includes 5+ years managerial/leadership experience)
5+ years of experience in managing the delivery of IT services
Strong leadership and interpersonal skills with the ability to work effectively with and manage a wide variety of professional staff; experience in growing and mentoring a very dynamic team
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multi-tasking skills
Demonstrable skills and experience in mediation, negotiation, presentation and conflict resolution
Experience in presenting to and interacting with senior management of client organizations
Ability to cost estimate large range of project types, and to track and meet budgets
Agility, a strong sense of commitment and the discipline to focus
Willingness to travel.

Preferred requirements:

Comfortable with ambiguity in a fluid organization
A natural skill to engage with people at a deep level. Whether observing or interviewing customers or working with fellow team members and clients.
Works collaboratively and curiously
Takes ownership and responsibility for their work
Responds professionally to feedback and is able to admit mistakes quickly
A self-starter who identifies opportunities and potential problems – addressing them effectively and efficiently
Professional, flexible, and able to succeed in a rapidly changing environment
Strong organizational, time management skills
Able to communicate in a clear, consistent, and transparent manner
Passionate and enthusiastic about excellence and attention to detail
Seeks out opportunities for self-development and continuing education
Develops and maintains open honest and trusting relationships.
Job Details
Seniority Level
Mid-Senior level

Industry
Information Technology & Services
Employment Type
Full-time

Job Functions
Information Technology