Program Delivery Executive

Our SaaS Ticketing Platform is chosen to be the ticketing solution provider of the top three greatest world sports tournaments. The quality of our product, our focus on customer satisfaction and the professionalism of our team makes the difference. To deliver these highly visible projects, we are looking for smart, collaborative, enthusiastic and well-organized professional who is willing to take an active part in a sustainable, long-term product venture with a grown-up start-up mindset.

We are looking for a Program Delivery Executive to join our UK team.

MISSIONS AND RESPONSIBILITIES

You will manage a Professional Services team whose mission is to deploy and configure our Ticketing and Engagement Platform, to support our customers in change management and to foster the adoption of our solution, and to help our customers get the most of our solution.

Overall responsibilities:

• Responsible to provide oversight on execution of all Services delivered across multiple UK accounts
• Responsible for client expectation management on all delivery related aspects working closely with Client Executive and matrix organizations
• Responsible for the major project deliverables, maintaining the overall project plans across multiple areas to ensure effective delivery within budget and to the agreed timescales, quality and benefits realization requirements
• Responsible for overall client satisfaction
• Serves as point for escalation of all operational or delivery issues

Business Development/Growth Support

• Support sales team for the development of all proposals
• Participate in the review of proposals to ensure that the proposals are of highest quality, achievable and competitive
• Delivery Leadership for Engagements
• Viewed as an expert in delivery management best practices; Supports adherence to delivery management processes and policies
• Work with matrix organizations for creation and active coaching of strong delivery team structure

Delivery Leadership for Engagements

• Viewed as an expert in delivery management best practices; Supports adherence to delivery management processes and policies
• Work with matrix organizations for creation and active coaching of strong delivery team structure

Planning & Operations – Work closely with Client Executive, Delivery Managers and Group Delivery Executive in the following activities

• Ensure regular governance (weekly/monthly, quarterly) established for both internal/external stakeholders
• Assist as required on monthly activities including resource forecast, invoicing & revenue recognition
• Optimal deployment and utilization of resources for Managed Engagements
• Achieve the gross margin target for the account

SKILLS AND WORK EXPERIENCE

• 10+ years relevant experience (Includes 5+ years managerial/leadership experience)
• 5+ years of experience in managing delivery of IT services
• Strong leadership and interpersonal skills with the ability to work effectively with and manage a wide variety of professional staff; experience in growing and mentoring a very dynamic team
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Demonstrable skills and experience in mediation, negotiation, presentation and conflict resolution
• Experience in presenting to and interacting with senior management of client organizations
• Ability to cost estimate large range of project types, and to track and meet budgets
• Agility, a strong sense of commitment and the discipline to focus
• Willingness to travel

PREFERRED REQUIREMENTS

• Comfortable with ambiguity in a fluid organization
• A natural skill to engage with people at a deep level- whether observing or interviewing customers or working with fellow team members and clients
• Works collaboratively and curiously
• Takes ownership and responsibility for their work
• Responds professionally to feedback and is able to admit mistakes quickly
• A self-starter who identifies opportunities and potential problems – addressing them effectively and efficiently
• Professional, flexible, and able to succeed in a rapidly changing environment
• Strong organizational, time management skills
• Able to communicate in a clear, consistent, and transparent manner
• Passionate and enthusiastic about excellence and attention to details
• Seeks out opportunities for self-development and continuing education
• Develops and maintains open honest and trusting relationships