Project Manager (Ticketing Systems)

About the job

Project Manager (Ticketing)

Duration : 12-18months contract

Experience

10+years (with experience in E-commerce product catalogues / ticketing systems, e.g. VGS Ticketing System, Viva Ticket, Gateway, Embed. Experience working for theme parks, attractions, and Family Entertainment Centers.)

Responsibilities

• Develop / review the project charter
• Develop / review the project plan.
• Review project teams capabilities and mobilization.
• Develop / review status reports and track progress.
• Manage risks, issues and dependencies.
• Monitor progress vs plans and budget.
• Manage stakeholders
• Manage Implementation Product/vendor delivery on behalf of the client.
• Conduct backlog grooming and prioritization.
• Understand user stories and raise concerns.
• Track and report issues, risks, and dependencies.
• Manage end to end testing & SIT.
• Manage and perform UAT.
• Report and track bugs & issues.
• Work with the implementation vendor for resolving bugs/fixes.
• Collaborate with Infra team and ensure BCM/Autoscale/Application Monitoring / Infra Monitoring are fully deployed for all systems according to criticality.
• Oversee Help Desk Setup for L1 incident management and AMS setup for processing L2/L3 management.
• Manage Code Repository, JIRA or similar, and ITSM Configuration Management Systems.
• Manage Performance, Security/Pen Testing, and Operational Testing (BCM, Backup, Restore).
• Review, conduct QA, and sign off on deliverables produced by the product/ implementation vendor.
• Review and sign-off system documentation provided by the product/ implementation vendor.
• Oversee the Technical and Functional aspects of handover and acceptance
• Manage all the release process, for all the changes to be moved to production environment.
• Manage training sessions.
• Manage Knowledge Transfer plan and enable support: Ensure a smooth transition between the Implementation vendor and the Annual Maintenance Service vendor.
• Ensuring meeting the projects deadlines,deliverables, milestones, and go-live timelines.
• Ensure vendor follows client’s provided templates and controls quality assurance.
• Secure approvals from the Design Authority for the solution design proposed by the Product / Vendor.
• Manage coordination between multiple vendors and track / resolve integration issues.
• Collaborate with multiple vendors for integration work.