Resale Operations Analyst

Location: London, UK/Hybrid

Division: Ticketmaster Resale

Line Manager: Sr. Manager, Global Resale Operations

Contract Terms: Permanent, 40 hours per week

THE TEAM

The Operations Team plays a pivotal role in supporting the company’s growth trajectory, ensuring smooth and efficient functioning across the business.

THE JOB

The successful candidate will be a dynamic problem solver who thrives on data-driven insights.  and has a knack for driving meaningful change. The candidate will be adept at reporting and able to expertly navigate and interpret large data to inform and direct strategic initiatives.

With a diverse range of responsibilities, the Operations Analyst will collaborate to streamline processes, enhance productivity, and drive strategic initiatives.

WHAT YOU WILL BE DOING

As an Operations Analyst at Ticketmaster, you will play a crucial role in shaping the success of our events and optimising operational efficiency. Your responsibilities will include:

• Event Lifecycle Optimisation: Track event activity across international markets to uncover potential opportunities and help drive sell-through activation strategies throughout the event life cycle.
• Inventory Optimisation: Use data management tools to build and track event activations and inventory, identifying business opportunities to enhance sales and profitability.
• Real-time Analysis: Monitor and analyse event settings in real time, enabling data-driven decision-making and facilitating swift adjustments for optimal outcomes.
• Fulfilment: Take charge of the event fulfilment process, pre-emptively addressing challenges to ensure smooth operations and customer satisfaction.
• Sales Enhancement: Identify avenues for boosting sales, contributing to the growth and success of our business.
• Support Function: Provide support and guidance to multiple markets and across a broad range of functions, such as Fan Experience, Operations, Settlements, Client Account Managers.
• Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional projects and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• I.T. expert – Windows Office Suite (Word, Excel, and Outlook)
• Experience working to tight deadlines and changing pressures.
• Experience of working with centralised reporting and visualisation platforms, desirable (e.g. DOMO).
• Demonstrable ability in working with large data.
• Analytical mindset but always mindful of the commercial applications of the data.
• Productive team member, collaborating with all teams and at all levels of the organisation.
• Demonstrate a strong ability to identify challenges, develop innovative solutions, and independently propel projects forward with support from your manager and cross-functional teams.
• Thrive on working with extensive data sets, skilfully structuring analytic approaches to dissect complex problems and generate actionable insights.
• Effectively share your plans and insights, compellingly conveying strategies that drive business strategy and facilitate behavioural change.
• Navigate adeptly within a matrixed system, understanding the motivations of your colleagues and stakeholders to garner buy-in for the opportunities you identify.
• A cross-functional collaborator who communicates seamlessly and collaborates across diverse teams, playing a pivotal role in delivering key category initiatives through a unified approach.
• Excellent organisational skills and the ability to prioritise tasks and manage expectations.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s the talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.