Sales and Revenue Manager

About Delfont Mackintosh Theatres

Founded over 30 years ago, Sir Cameron Mackintosh’s Delfont Mackintosh Theatres Ltd owns and operates eight of the most prestigious theatres in London’s West End: the Gielgud, Noël Coward, Novello, Sondheim, Prince Edward, Prince of Wales, Victoria Palace and Wyndham’s.

Our goal is to offer audiences and artists an unparalleled theatrical experience and, through the refurbishment and conservation of our theatres, to provide an outstanding legacy for generations of theatregoers to come. To achieve this we: partner with world-class theatrical producers to showcase outstanding plays and musicals; engage, train, develop, empower and invest in the best staff; provide exceptional service and best value to audiences, producers and artists; refurbish, innovate, conserve and maintain our theatres to the highest possible standards; and have reputation, entertainment, service and commerciality at the forefront of everything that we do.

Employing more than 700 people, our ethos is as a group of unique musical- and play-houses with a shared culture and approach. We are determined to: create an environment in which we are all able to flourish and thrive; foster an ethos of inclusivity where everyone feels respected, valued and supported; promote a culture of wellbeing to improve mental health, resilience and productivity; and treat everyone equally so that every individual, whatever their background, may reach their full potential and contribute meaningfully to DMT’s success.

About the role

The Sales and Revenue Manager will be part of a team maximising sales and revenue across our shows; assist with the preparation and enabling of new shows to go onsale; and monitor, analyse and report on sales for all shows.

Main Duties

• Manage, maintain and maximise sales and revenue for all shows
• Work closely with the Ticketing Managers and Box Office Supervisors to maximise sales and revenue at alltimes
• Devise and implement sales strategy for productions alongside the Head of Sales and Ticketing andTicketing Managers
• Provide sales analysis of current productions, and distribute reports as required from the ticketing systemand bespoke data analytical software
• Provide historical sales analysis, annual wrap reports and final production reports
• Create and manage total seaters
• Create each show’s specific price matrix to track sales and highlight appropriate price changes, in order to maximise revenue
• Assist with the set-up of events by collating all onsale information and creating precise and accurate documentation for use by the ticketing systems team and other departments
• Maintain inventory/yield management reports
• Liaise with and support producers, marketing agencies and ticket agents
• Monitor agent API sales to maximise sales through the ticket agents whilst ensuring tickets at all prices are available via the box office
• Attend sales and marketing meetings as required

• Comply with all DMT policies and represent the company with diplomacy, discretion and courtesy at alltimes, safeguarding all confidential information.
• Maintain an awareness of DMT as part of the Cameron Mackintosh Ltd group of companies andundertake any other reasonable duties as required.Person Specification

• Excellent numerical skills
• Excellent analytical skills
• Computer literate with an excellent working knowledge of Microsoft Office, with an advanced knowledgeof Microsoft Excel
• A team player with good interpersonal and communication skills
• Excellent attention to detail and the ability to problem solve
• Knowledge of ENTA (or other ticketing systems) and data analytical software
• Experience within a ticketing environment
• Highly motivated, organised and pro-active individual
• Ability to prioritise workload and react to an ever-changing environment and pace
• Good account management and client relationship skills
• A comprehensive working knowledge of West End theatre / entertainment industryPrincipal Terms and ConditionsSalary: £45,000 per annum
  Hours: 40 per week
  Contract type: permanent
  Department: Sales and Ticketing
  Reports to: Senior Sales and Revenue Manager
  Full terms and conditions of employment will be confirmed to the successful candidate.

  Application Details

  Closing date: 16 April 2023
  Application method:
  1. Complete our online application form at https://www.delfontmackintosh.co.uk/about-us/recruitment and upload the following:
  a. a CV on no more than two sides of A4;
  b. a covering letter of no more than 750 words, outlining your interest in, and suitability for, the role; and
  c. the names, e-mail addresses and telephone numbers for two referees, one of which should be your current or most recent employer and for the other, please indicate how long and in what capacity they have known you. We will not contact referees without your permission.

  2. Please ensure you also complete our equal opportunities form Interview dates: w/c 24 April 2023

  Delfont Mackintosh Theatres is an equal opportunities employer and our recruitment process is open to all. We are determined to foster a culture of inclusivity and respect where everyone feels valued and supported.