Senior Client Services Manager

With over 40 years’ experience ticketing the biggest live events and venues in Australia, New Zealand, the UK, Singapore, the Philippines and Malaysia, Ticketek is the leading ticketing partner to the sport and live entertainment industry and operates the UK’s most advanced multi-channel ticket sales and distribution network.

We have an exciting opportunity for a Senior Client Services Manager to join our team. This role can be based from our Bristol or from our London offices.

Our Client Services team are the key point of contact for our clients. The role of Senior Client Services Manager is a technical and varied role within the team, working closely with the UK’s most prestigious venues and promoters on ticketing for world class events.

As one of our Senior Client Services Manager’s, you will:

• Manage and develop client accounts
• Ensure each client receives a high standard of service delivery and continuity across their account
• Ensure that all contractual agreements between us and the client are met and managed
• Partner with clients to discuss event build requirements and time frames
• Deliver and take ownership for key event ticketing builds
• Monitor ticket sales and ensure we have the appropriate marketing and promotional strategies in place to maximise ticket sales
• Plan, attend and oversee operations on event days

We are looking for someone with:

• Experience of ticketing systems, including event builds and event operations
• A client focused attitude
• Excellent communication and customer care skills across all levels of business relationships
• The ability to be pro-active and adaptable, being able to problem solve and implement innovation solutions
• Excellent time management and prioritising skills and being able to deal with multiple deadlines
• Excellent organisational skills and possess a meticulous attention to detail

Working for TEG and Ticketek UK

Our people enjoy a wealth of benefits including:

• 23 days annual leave plus Birthday leave
• Enhanced pension contributions, sick and family leave
• Complimentary tickets
• Recognition Awards
• Employee Assistance Programme

At TEG a balanced workforce where everyone belongs, supported by processes and policies which advocate this is the heart of our strategy. We therefore welcome applications from all suitably qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

We want to make sure our recruitment processes are accessible and inclusive for all people. If there’s any adjustments that need to be made to ensure you have a fair and equal experience in our recruitment process, please advise us when scheduling your interview.

If we’ve just described you, then please apply by sending your CV, and cover letter detailing your salary expectations to us.

Please know you must have the right to work in the UK to be considered for this role.