Senior Events Manager

If you have a passion for event management and delivering an outstanding customer experience to visitors, clients and guests, along with proven experience of leading an events team, you won’t want to miss the opportunity to join a forward thinking and growing charitable organisation.

To support our expanding events program across the five venues that we manage, we are recruiting a Senior Events Manager to deliver a wide range of events, from touring productions to weddings and conferences.

This is fantastic opportunity to take a leading role within the events function, and influence the future business growth strategy, as well as programming and diversification.

Our Organisation

The Cheltenham Trust is an independent charity that manages five iconic venues at the heart of Cheltenham including the Pittville Pump Room, Cheltenham Town Hall, Wilson Art Gallery and Museum, Leisure at Cheltenham, and the Prince of Wales Stadium.

Across all our venues, cafés,  indoor and outdoor spaces we plan and deliver a wide range of year round events including free events for the local community and visitors to Cheltenham, live shows, conferences, weddings, exhibitions, markets and dinners.

Each team member matters to us and joining the team will provide opportunities to help us deliver our projected growth and ensure that all our events and venues are the top choice for visitors.

The Role – Senior Events Manager (Deputy to Head of Events)

Reporting to the Head of Events, the Senior Events Manager is responsible for all aspects of events delivery at Cheltenham Town Hall, Pittville Pump Room, and other trust venues.

Leading our event management team, you will work alongside the Venue & Events Operations Manager, and other senior stakeholders to deliver our extensive events programme, and support the Head of Events to achieve our strategic objectives.

You will be commercially minded, and pro-actively seek to identify opportunities to generate new income streams, as well as implementing cost efficiency initiatives. The client will be at the forefront of your mind as you strive to enhance the customer experience through colleague development, collaborative working, and investment in technology.

You will be a resilient leader who engages with the team to drive a culture of continuous improvement and embed best practise.

In the absence of the Head of Events, you will assume the role of Deputy and respond to queries and/or make appropriate decisions as required.

You will be an ambassador of the Cheltenham Trust and promote the aims and objectives of the organisation.

Objectives

• Communicate effectively with Event Managers and other senior stakeholders across the trust to ensure that colleague workloads are aligned.
• Embed a ‘right first time’ culture to ensure events are delivered in accordance with the client’s requirements, on time, within budget and to the agreed standards.
• Continually seek to identify efficiencies across the events function, including labour and consumable costs to ensure all events are financially viable.
• Manage budgets to effectively deploy resources, and minimise reliance on agency staff, by adopting a ‘one team’ mind set.
• Proactively coach and upskill colleagues to develop a customer centric, multiskilled team who take pride in delighting clients by going the extra mile.

Our Requirements:

Experience

• Experience of working in a similar role for a minimum of 3 years, ideally within a hospitality or events venue.
• Knowledge of the events industry, current trends, and related legislation.
• Extensive knowledge of budget, profit & loss management, and financial forecasting.
• Procurement of goods & services, and management of supplier contracts.
• Demonstratable first-hand knowledge of a variety of events including live entertainment, weddings, and large-scale catering.
• Experience of multisite management.
• Confident working with a variety of internal and external stakeholders at all levels.

Skills and Abilities

• Confident, professional, and engaging manner.
• Excellent communication skills, both written and verbal.
• Exceptional organisational skills with a probing nature and strong attention to detail.
• Ability to work at pace, on multiple events within a busy environment.
• Able to work under own initiative and make sound business decisions within agreed parameters.
• Superb delegation and follow up skills.
• Focused on delivering exemplary levels of customer service.

The Package

• Full time, working 40 hours per week, 5 days out of 7 on a rolling rota.
• Salary circa £35,000 per annum.
• 22 days annual leave, plus bank holidays (pro rata).
• Fantastic employee leisure membership discounts.
• Discounted food and beverage in all Trust cafes.
• Complimentary tickets to selected shows, subject to availability.
• Employee assistance programme.
• Opportunities to progress your career within the organisation.

See Senior Events Manager job description for more information about expectations of the role.

Note: Only shortlisted candidates will be contacted for an interview.

The Cheltenham Trust is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and supportive environment for all employees.