Responsibilities

Negotiate renewal contracts; research and preparation, fee negotiation, and contract administration. Detailed responsibilities include:

• Serve as the business contact for the decision maker on all assigned accounts.
• Understand member business plan
• Optimize business position through successful agreements.
• Drive revenue growth through member expansion and referral farming
• Partner with Customer Success during life of account to assure that technical solutions to business problems are provided
• Draft contractual provisions based on strategy discussions, senior management input, and organizational needs and expectations. Ensure accuracy of contract preparation.
• Develop outbound strategies for early engagement of strategic renewal accounts.
• Work with sales leadership to connect referrals back to the new business team.

Standards of Performance

Success is determined by the quality of business agreements, and retention rate.

• Retention of assigned book of business measured quarterly
• Completion of Periodic Business Reviews with assigned portfolio of customers
• Grow targeted referral market through assigned accounts
• Drive feature adoption/upsell for current customers

Competencies/Skills/Abilities

Detail-oriented with interest in interacting with a wide range of people, discussing the finest details of their business. Ideal candidates are personable and self-motivated, with knowledge of customer service and business contracting.

• Experience winning competitive deals in head to head scenarios
• Previous experience and/or competence working executive-level contacts
• Excellent presentation skills
• Top level written and verbal communication ability
• High attention to detail with excellent listening skills
• Creative problem ­solving abilities
• Understanding of complex finance and revenue calculations
• Expert knowledge of the ticketing and event space

Other Requirements

General full time employment requirements.

• Able to travel up to 50%
• Able to work full time; M-F, 40 hours per week, 52 weeks per year.
• Outside employment or contract commitments not permitted.

Authority

Authorized to approve limited fee changes, and bonus and credits.

• Fee adjustment projections up to 0.05%
• Bonus or Credit limited to $10,000.00 AND less than 0.05% of Gross Contract Value.

Diversity
“Diversity is a core value at Vendini. Diverse opinions, ideas, and experience push us, challenge us, and all our whole team to work better and smarter. We know that the more diverse our workforce is, the better we support our customers and the diverse interests they represent. We aim to provide an inclusive, empowering, and supportive work environment for individuals from all backgrounds and walks of life throughout our business from our employees to our members to their patrons.”