Systems Analyst and Projects Assistant – Royal Collection Trust, London

It’s expanding your technical know-how, and our digital reach.

It’s becoming part of something special, and it’s helping millions enjoy magnificent buildings and works of art. This is what makes a career at Royal Collection Trust so different.

Every year more than two million people come to visit Royal Collection Trust visitor sites.  Our online platforms are key to engaging a worldwide audience with the Collection and visitor experiences.

Joining our resourceful and dedicated team, you’ll provide technical knowledge and support for our digital infrastructure, with a particular focus on ticketing and CRM.

You’ll be the main point of contact for any escalated, 2nd line technical queries relating to our systems.

You’ll diagnose faults and decide how best to resolve each problem, providing an efficient and helpful service to keep our systems operating smoothly at all times.

Support is only half the story. Whilst you help maintain our systems, you’ll be looking for new ways to improve our service delivery. You’ll be involved in a range of technical projects that will develop and enhance our ticketing platform.

Balancing technical support and project work will be a challenge, but the variety of work will broaden your technical skills and expertise.

Most importantly of all, knowing that you’re playing a part in providing our customers with an exceptional experience will inspire and motivate you.