Tech Champion – Ticketing, Box Office and CRM, Arts Council England, National

An exciting opportunity has arisen to be a part of a brand new digital network to support the development of skills and the digital maturity of the arts and cultural sector in England. The ideal candidate will have drive, ambition and the requisite skills in key areas to encourage organisations to realise their digital ambitions across a range of different areas by providing actionable advice and training to arts and cultural organisations, form partnerships and effective working relationships with technology companies, encourage engagement with the network and identify relevant training offers, unlock funding and share existing best practice from within the sector.

The Digital Culture Network delivery team consists of a multi skilled network of nine Tech Champions across the country with specialist skills in content, data and analytics, social media, web-design, e-commerce, SEM/SEO and ticketing, box office and CRM systems.
This job description relates to the area of Ticketing, Box Office & CRM. To succeed in this role, you will need previous experience in this area, preferably with some knowledge of the arts and culture sector, and be able to provide support and advice on best practice in the following areas:
Box Office / ticketing systems and solutions, and some knowledge of CRM
Use of customer data for marketing, fundraising and other purposes
GDPR and other legalities of storing, using and sharing customer data

We will accept applications were the applicant has strengths in one or more of the above-mentioned areas. The provides regional and national support, working as part of the national Digital Culture Network team.
You will also have
Strong communication and presentation skills, with the ability to communicate to individuals and groups in a persuasive, confident and engaging manner using terminology that is understandable to the audience
An ability to influence, engage and bring together internal and external stakeholders from a variety of backgrounds and organisations
A strong knowledge of the technology sector in your region, understanding the local trends and areas of innovation
The motivation to make a difference, be a self-starter, work well independently, manage your time effectively and exercise judgement with an emphasis on actionable outcomes.
You will be
approachable, empathetic, understanding and open to new ideas. A good listener with the ability to understand and translate technical and non-technical information for different audiences
creative and inquisitive with an appetite for building knowledge and expertise beyond your area of specialism
a collaborative team-player who thinks strategically and understands the contribution of their work to the bigger picture.

You will report to the Senior Manager, Digital Culture Network and work closely with the other members of the Digital Culture Network team, regional Arts Council England colleagues, the Enterprise & Innovation team, the Audience Insight & Innovation team and the Arts & Technology team and the Communications team.

You will be

Building a detailed picture of the digital maturity, appetite and support needs of Arts and Cultural organisations in your region to formulate clear actions around improving digital skills.
Identifying common needs highlighted in organisations’ Digital Policies and Plans and digital presences to identify quick wins and strategic initiatives.
Responding to enquiries and visiting organisations to understand their digital ambitions, systems and skills
Talking to Arts Council staff to understand the digital needs of individual organisations and the wider regional priorities

Supporting arts and cultural organisations to increase their digital skills
Responding to enquiries about specific issues from individual organisations, understanding their needs and harnessing your own expertise, or expertise found in the network. You will provide actionable advice, signpost them to relevant training, support, systems or partners.
Working through a list of core digital skills/literacies with organisations in the area to ensure they are at a basic level of digital maturity
Identifying relevant funding opportunities and supporting arts and cultural organisations to develop applications.

Building and unlocking digital capacity within your region by
shaping and helping deploy training events at a regional level around common themes and issues
meeting with technology companies and systems suppliers to understand their offers, create opportunities for them to work with arts and cultural organisations and, where appropriate, to negotiate deals and discounts
Mapping local and national training offers, resources and opportunities and promoting these to arts and cultural organisations

Contributing to the national priorities of the network by
working closely with the Senior Manager, Digital Culture Network and the Digital Champions in other regions to ensure a joined-up offer
contributing to a national communications strategy and a digital resource bank
sharing learning and progress nationally.

The role involves some travel, both regionally and nationally. The Nottingham based post covers the East Midlands region, and the Birmingham based post covers the West Midlands region, but both provide national support around the specialism as required.