Ticket Fulfilment Agent (FTC until September 2022)

Location: Manchester, UK

Division: Ticketmaster UK

Line Manager: Ticket Fulfilment Team Manager

Contract Terms: Fixed Term, 35 hours per week

THE TEAM

The Fulfilment department is responsible for the delivery of customers ticket, whether that be by post or mobile delivery or ensuring the receipt of a Print at Home ticket.  The department is responsible for all aspects, including Ticket Map design and creation, liaising with venues  and promoters to ensure timely delivery and all administration surrounding ticket dispatch.

THE JOB

To provide an excellent service to our customers and clients by dispatching orders accurately and in good time for events. The team will work on various events from day to day, with different types of tickets and dispatch deadlines.

WHAT YOU WILL BE DOING

• Matching customer address labels to the correct orders and attaching these to envelopes.
• To ensure a high level of accuracy at all times, so that customers receive the correct tickets via the designated postal method.
• Visually check customer addresses and report any obvious errors to the Ticket Fulfilment Administrator
• Log details of batches worked on to provide full audit trail.
• Hand over completed batches to the designated area to be quality checked, in good time to meet daily dispatch deadlines.
• Manage work time effectively, working in event priority order, and flagging completed urgent work to a Manager/Coach to ensure same day dispatch.
• Assist with Quality checks, label printing, data entry tasks when required.
• Operate folder-inserter machine to pack tickets when required.
• Manual handling of individual boxes containing envelopes, tickets, leaflets.
• To assist with any other task as required by Management.

WHAT YOU NEED TO KNOW

• Experience of working to targets
• Experience in a role using a high level of attention to detail

YOU (BEHAVIOURAL REQUIREMENTS)

• Passionate about customer experience
• Excellent time management skills
• Maintains focus while performing repetitive tasks
• Ability to react to changes requiring reprioritization of workload

COVID-19 – Being fully vaccinated against COVID-19 and/or providing proof of a negative COVID test at least every 48 hours will be required for this position to work in an office or venue.

TICKETMASTER VALUES

Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE

We’re fans who help fans everywhere get in to the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one incredible experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

APPLICATION DEADLINE: MONDAY 4TH APRIL 2022