TICKETING ACCOUNT MANAGER

JOB DESCRIPTION – TICKETING ACCOUNT MANAGER – PARIS 2024

Location: Paris, France (office based)

Line Manager: Director, Ticketing Operations

Contract Terms: Full time, fixed term until October 2024

 

ABOUT EVENTIM

CTS EVENTIM is one of the leading international providers of ticketing services and live entertainment. Before the outbreak of the coronavirus pandemic, around 250 million tickets per annum were marketed using the Company’s systems – be it through physical box offices, online, or from mobile terminals. Its online portals operate under brands such as eventim.de, oeticket.com, ticketcorner.ch, ticketone.it, and entradas.com. The EVENTIM Group also includes many concert, tour, and festival promoter companies for events like Rock am Ring, Rock im Park, Hurricane, Southside, and Lucca Summer. In addition, CTS EVENTIM operates some of Europe’s most renowned venues, for example the LANXESS Arena in Cologne, the K.B. Hallen in Copenhagen, the Waldbühne in Berlin, and the EVENTIM Apollo in London. CTS Eventim AG & Co. KGaA (ISIN DE 0005470306) has been listed on the stock exchange since 2000 and is currently a member of the MDAX segment.

 

CTS Eventim and its partners have been selected to supply ticketing technology, access control, customer service and know-how to Paris 2024.

 

THE JOB

The Ticketing Account Manager will help co-ordinate and implement the delivery of the ticketing system for the Paris 2024 Olympics project working closely with the Eventim project team, the client, and other key stakeholders, with a focus on supporting third parties in the use of Eventim tools and working with the operations team in all manner of system setup and event configurations.

 

WHAT YOU WILL BE DOING

 

• Working with the client and Eventim product teams to assist in requirement gathering and set up of partner tools
• Working closely with partners and suppliers to implement systems and operational solutions
• Assist in the creation of user guides and documentation to aid systems use by partners and clients
• Support user acceptance testing of solutions
• Contribute to the master project plan and report task progress
• Configure and implement ticketing systems as required
• Assist in system operational setup like event builds, event maintenance, seating chart builds, etc.
• Become an expert in Eventim systems and act as level 1 support, namely for partners
• Support all teams during games time

 

TECHNICAL SKILLS

 

• Experienced in client relationship management, project management and ticketing systems
• Skilled in the implementation and operation of Ticketing systems, ideally the eventim.net system
• Excellent communication skills and persuasive in gaining agreement between all team members
• Proficient in Excel
• An understanding of API
• English language essential. French, German and/or Italian would be a plus

 

 

BEHAVIOURAL SKILLS

 

• A highly motivated and conscientious individual with the ability to work well under pressure, to make key decisions and to motivate others
• A fast learner with enthusiasm and excitement for challenging environments and wanting to change the status quo
• A rigorous approach to work and an eye for detail
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to act and learn through their own initiative and execute objectives without day-to-day supervision
• Pro-active attitude; must have the drive to succeed
• Pro-active nature; a flexible approach to hours of work and location of duties
• Adaptability in order to move within an ever-changing commercial environment

 

 

EQUAL OPPORTUNITIES

 

Eventim is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

 

COMPENSATION

 

Base salary: Depending on experience

Personal allowances: Tax Advisory, Health and Dental cover and Immigration services

 

TO APPLY

 

To apply, send an email with a cover letter, CV and salary expectations to Project-Careers@eventim.fr, by 4th May 2023