COMMERCIAL TEAM

Our Commercial department is full of go-getters, and we’re racing ahead with our longer term vision of sustainability and diversification. This means that we have a number of large and smaller scale initiatives in the works to make Silverstone more profitable, sustainable and a better place to work. We take the birds-eye view to work with the rest of the business to drive commercial sales, form strategic partnerships, evolve our customer experience and identify key areas that are missing from the team. And, there has never been a more exciting time to join as we accelerate into the future.

JOB PURPOSE

Supporting in maximizing all event ticket sales and wider revenue streams through accurate reporting and optimal product visibility, as well as contributing to an efficient ticket distribution.

Develop and maintain productive relationships with key stakeholders championing Silverstone values and behaviours.

 

 

KEY RESPONSIBILITIES

• Learn and develop advanced use of the ticketing system, the online customer journey and buying process.
• Assist in the production of event sales updates, charts, analysis, dashboards and other reports including final reconciliations (where required). Using data and reports from various sources, to produce consistent and accurate reporting for all even ticket activity and the wider venue revenue streams including meeting spaces and track events.
• Analyse data to identify trends and points for Flagging any issues with purchase paths, reports, or any other anomalies to the department lead.
• Understanding the end-to-end reporting processes and suggest any improvements and continuously seeking to maximize the use of the technology in minimizing the use of manual processes where possible.
• Assist with ticketing enquiries (internal and external) in a timely manner with the highest level of customer service. Acting as a customer care champion in resolving customer enquiries so their needs and future business is secured.
• Place group bookings in the ticketing platform, ensuring all held tickets are paid for so no revenue opportunities are missed due to unused inventory. As well as supporting the ticket distribution process for such bookings.
• Liaise with internal departments to obtain ongoing accurate briefings of current events.
• Develop relationships with key clients, accounts, and stakeholders (Executive leadership team, agents, coach companies, Fl teams) amongst others.
• Work on-site at events including weekends and evenings when required, as part of the ticketing resolution team.

 

 

TEAM RESPONSIBILITIES

• Personally, champion the Silverstone values and behaviours.
• Create a positive, proactive culture and environment within the department.
• Regular communication and feedback with key stakeholders
• Establish good working relationships with key stakeholders and management team.
• Empower others to take accountability and keep others accountable.

 

PERFORMANCE RESPONSIBILITIES

• Performance will be monitored against the following:
  • Ownership and timely completion of agreed business priorities
  • Production of event sales updates, charts, analysis, management information and other reports.

 

KEY RELATIONSHIPS

• Head of Revenue
• Ticketing Manager
• Head of Marketing
• Customer Service Team
• Commercial Director
• Public/Corporate Events
• Finance

 

KNOWLEDGE, SKILLS AND QUALIFICATIONS

 

• Knowledge of data interpretation, manipulation, and sales reporting.
• Knowledge of data visualization tools e.g. Power BI would be advantageous.
• Beneficial to demonstrate knowledge and experience of live events, ticketing/ticketing systems with previous Secutix use desirable.
• Advantageous to have knowledge on the workings of conference and events venues.
• Excellent numeracy skills with exceptional attention to detail and proficiency in using excel at intermediate or above level.
• Ability to take ownership and problem solve, is proactive and self-motivated.
• Excellent eye for detail, with strong organisational, time management & interpersonal skills
• Advanced Microsoft Office skills in Outlook, Excel and Word
• Distinctive, professional and a warm personality
• Fluent in written & spoken English with strong communication skills.
• Demonstrates conviction in finding innovative approaches to solutions.

 

 

 

 

 

 

 

 

 

 

 

SUSTAINABILITY

 

We don’t just look after our team and our fans. We want to look after our world too. We’re committed in our responsibility to reach our zero-carbon goal. So, we’ve adopted greener methods within our workplace, donated more than 20 tonnes of surplus food, and installed over 2,700 solar panels which generates 13% of our venue’s power – with all other energy from 100% renewable sources.  Our dedication has earned us Three Star FIA Environmental Accreditation, but this is just the start.