Ticketing and Sales Supervisor
Ticketing and Sales Supervisor
The Bristol Hippodrome is one of the United Kingdom’s largest stages and is the established home in the region for large scale West End and touring shows. We’re part of the Ambassador Theatre Group, an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows.
Reporting to the Sales & Ticketing Manager, you will assist in the smooth running of the Box Office and deliver the highest standard of customer service in order to maximise sales, productivity and occupancy of the venue. You will process customer and Agent bookings with utmost accuracy using the in-house Ticketing System which is currently Audience View. Our Ticketing & Sales Supervisor will support show operations by providing an enhanced level of customer service and resolving ticketing issues if they arise. This role is key to solving ad-hoc ticketing problems and ensuring our customers receive an individual tailored service. This is an exciting new customer facing role and the ideal candidate will have a collaborative approach to their work, ensuring smooth communication with customers and other departments to allow appropriate and efficient resolutions to be achieved. Embracing the fast-paced environment of the Box Office, approaching all tasks with adaptability and accuracy. As an ambassador for the theatre and the show, you will always present a professional appearance and be able to convey your passion and enthusiasm for the theatre and incoming productions whether in person, in writing or over the telephone to key contacts and customers.
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Please download a copy of the job description for further details on the role. Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
