Ticketing Manager
Location:
Forest Green
Salary Details:
£28,000 – £30,000
15 Dec 2023
About The Role
Based at: Forest Green Rovers F.C., the New Lawn, Another Way, Nailsworth, Gloucestershire GL6 0F
Hours of work: Full time role including matchdays
Reporting to: Head of Matchday
As the Ticketing Manager you are responsible for the planning, preparation, delivery, reconciliation and review of the Forest Green Rovers ticketing strategy. By developing smooth and efficient ticketing processes you will enhance the match day experience for fans. Ticketing provides valuable insight into the FGR fanbase, therefore through the gathering and analysis of this data you will develop innovative promotions to increase sales and attendance.
Main Duties include:
- Ensure efficient and smooth ticketing operations for all home games including match day sales, season ticket management and ticket distribution
- Continuously analysis the data gathered through ticketing, using these insights to develop targeted marketing campaigns
- Implement innovative strategies to increase ticket sales and attendance, focusing on attracting new fans and retaining existing supporters
- Improve customer communication channels
- Develop and implement pricing strategies that balance revenue generation with accessibility, taking into consideration factors such as demand and affordability
- Monitor ticket sales performance and generate reports as required
- Robust management of comp tickets onsite, liaising with key stakeholders
- Management of phone enquiries and ticketing sales
- Coordinate ticketing and coach travel for all away games
- Responsibility for Live Streaming throughout the season and reporting on KPI’s
- Management of onsite parking, including hospitality, School car park and P&R
- Management of the Seat Unique Partnership
- Comply with all relevant regulations such as data protection and privacy laws, in managing customer information and financial transactions
- Manage and provide leadership to all staff working in the ticketing team
- Oversee the delivery of any capital projects or IT upgrades relating to ticketing
- Work collaboratively with other departments across FGR
- Work closely with the FGR Community Trust on the allocation and reconciliation of tickets to community groups
About You
- Leads by example
- Excellent customer service skills
- Calm under pressure
- Ability to manage communication with internal teams
- Ensure tasks and projects are delivered on time
- Experience in sport or major events is preferred but not essential
- Excellent attention to detail
- Microsoft office competency
- You must be available on home match days and will receive time in lieu during the week.
Other requirements
- Must be able to work on Home Match Days (weekends and evenings)
- Subject to a full DBS Disclosure certification
- Flexibility, you may be required to complete tasks outside of this job description from time to time
About Us
Green Team Benefits
- Free Food – You can try our world-famous vegan food after your shift.
- Money Off – You can get a 20% discount on FGR tickets and merchandise for friends and family.
- Discounts – You can access exclusive staff discounts from our club partners.
- Qualifications – You will have the opportunity to upskill and gain valuable work experience and qualifications (e.g. First Aid, Food Hygiene, etc.).
- Bonus scheme – You will receive a bonus if you are consistent with match day attendance.
About FGR
Founded in 1889, Forest Green Rovers is a football club with a rich history – but we’re at the forefront of something entirely new.
FIFA recently described us as the greenest football club in the world – it’s undoubtedly true that no other football club in the world has put the environment at the heart of what it does, embedded it into its DNA as we do.
Certified to ISO 14001, FGR is not just the world’s only vegan football club but also recognised by the United Nations as the first net carbon neutral club.
