Ticketing Manager

The role: Ticketing Manager is a detail-oriented position that requires excellent organizational skills, professional interaction with management personnel, vendors, and clients of all levels, an ability to work efficiently, accurately, and effectively under pressure, and the ability to complete and prioritize tasks promptly. The ideal candidate will have proven experience in Ticketmaster, AXS, and E-tix software. The ability to communicate with respect and diplomacy across all levels of business is essential to this position. Maintaining knowledge of current ticketing trends in the entertainment industry is vital to this position.

Responsibilities:

• Build and maintain all events for Icon Concerts and partner-promoted shows.

• Communicate regularly with Co-promoters, Venue box office staff, Ticketing staff of selected Ticketing Providers, vendors, customers, and affiliated parties

• Analyze all events as directed by the President or Vice President

• Assist Clients, Ticketing Rep, and Icon Concerts Rep with event programming, ticket holds, ticket accounts, and other ticket details

• Communicate regularly and assist internal departments and external event personnel with any ticketing needs and concerns

• Coordinate box office staffing at venues without a box office infrastructure

• Attend all relevant meetings, functions, and discussions

• Assist with monitoring of ticket sales and maintenance of ticketing system

• Track and reconcile ticket stock inventory

• Maintain accurate box office accounting records and archives, compliance

• Receive and maintain ticket requests and process invoices to completion

• Monitor supplies and equipment, as well as report and follow up on any ticketing repair issues

• All duties as assigned by management

• Ability to create systems

• Knowledge of ticketing Client Service Managers.

• Complete understanding of Platinum and VIP programs.

• Work with the production department, talent buyer, labels, artist management, and/or touring office to set up events, place holds, process orders, and release tickets in a timely fashion.

Qualifications:

• 2-3 years experience as a box office manager or representative, including management-level work experience

• Knowledge of ticketing software, specifically Ticketmaster, TM1, AXS, and E-tix software

• Excellent oral and written communication

• Ability to work evening and weekend hours based on the needs of daily business operations

• Bachelor’s degree from an accredited university or comparable work experience

• Working knowledge of Microsoft Office applications with strong Excel and PowerPoint skills.

• Excellent interpersonal and communication skills

• Strong knowledge of Box Office or similar operations

• Ability to provide leadership, prioritize, organize, motivate, problem solve, delegate, and follow-up.

• Must be able to work under pressure to meet strict deadlines

• Event creation and management of Theatre and Arena events

• Ticketing/financial reporting

• Ticket request fulfillment/distribution