Ticketing & Marketing Coordinator
Position: Ticketing & Marketing Coordinator Location: Sutherland, NSW
Hours: This is a full-time position. A normal working week would consist of 35 hours, including pre- show box office duties. Due to the nature of the role, evening and weekend work form part of the ordinary hours of this role and hours are rostered subject to business needs.
About The Pavilion
Opening its doors in late January 2023 after a $42M capital investment by Sutherland Shire Council, The Pavilion Performing Arts Centre is the premier performance venue in the south of Sydney.
Built on the site of the Sutherland Entertainment Centre, the all-new Pavilion boasts a brand new 686- seat theatre, a full fly-tower, workshop spaces, a stunning new entry forecourt and foyer with enhanced accessibility, private entertaining areas and a terrace bar overlooking the adjacent Peace Park.
The Pavilion presents a broad range of performing arts events across the year – comedy, musicals, theatre, music and family programming – both self-produced and by commercial and community hirers.
The Pavilion also operates the boutique 160-seat Sutherland Arts Theatre located nearby on East Parade.
Position Overview
The Ticketing & Marketing Coordinator is responsible for operational ticketing requirements for all ticketed events at The Pavilion and the Sutherland Arts Theatre. The role supports both hirers and The Pavilion’s producing staff in preparing for event on-sales and facilitating mid-campaign ticket offers.
The Ticketing & Marketing Coordinator is also a key representative of The Pavilion at the on-site Box Office. The position is responsible for processing ticket sales and providing customer service as a first point of contact for visitors to the building. As a key public face of the venue for our audience, the Coordinator plays a critical role in building a positive first impression for visitors and offering the highest standards of customer care.
This role is also a contributor to the marketing department, providing information relating to sales to help inform marketing strategies and coordinating print collateral to support individual event campaigns.
This is a key front-line position that requires a person with initiative, exceptional customer service and excellent presentation. The Ticketing & Marketing Coordinator presents a calm and cooperative manner with an underlying focus on sales and brand awareness.
30 Eton Street Sutherland NSW 2232 thepavilionarts.au
Reports to: Marketing Manager Salary: $74,229 – $81,746
This is a new position within The Pavilion’s organisational structure and presents an opportunity to make a meaningful contribution to our growing business.
- Facilitate mid-campaign ticketing offers for client events as required.
- Manage and distribute ticket sales reports for client events as required.
30 Eton Street Sutherland NSW 2232 thepavilionarts.au
Key Responsibilities Ticketing
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• Manage all aspects of ticketing builds for client events (internal and external) and preparation |
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for event on-sales in accord with the ticketing partner’s platform timely event on-sales |
- Facilitate and reconcile ticket sales and assist with all enquiries from customers by providing friendly, accurate, useful and timely information.
- Full knowledge of Pavilion and Sutherland Arts Theatre events ready to provide customers with ticketing and event information, including content and trigger warnings upon request.Marketing
- Liaise with the Pavilion’s ticketing partner regarding marketing schedules, website updates, and campaign reporting
- Coordinate print materials including promotional banners; cross-promotional activity and website updates as required.
- Coordinate and collate post-show audience feedback
- Report on the sales impact of marketing strategies and email campaignsKey Selection Criteria
- Excellent written and verbal communication skills with meticulous attention to detail
- Sales and customer service experience in a ticketing environment, including salesreconciliations
- Ability to investigate, problem solve and independently find solutions to issues.
- Can-do attitude, and an ability to manage multiple stakeholders in a public-facing environment
- Ability to work autonomously as well as part of a broader team.
- Ability to manage customer feedback at the front line of the organisation.
- An interest in performing arts.
How to Apply
To apply for this position, please email recuitment@thepavilionarts.au with the following:
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• Current resume or CV. |
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For further information about this role, please contact Phillipa Sprott on 0408 007 122
