Ticketing Operations Specialist
Ticketing Operations Specialist – Music, Comedy & Live Entertainment
We’re looking for an engaged and enthusiastic individual to join the Ticketing Operations team, based in our ATG London Office.
The ideal candidate will be organised, self-motivated, thrive in a deadline driven role and be confident to push the boundaries and find new ways of working.
This new role will focus on the event configuration, on-sale coordination, venue support and internal promotion of our growing Music, Comedy and Live Events programme across the UK. Upcoming shows in our venues include Royal Blood, Queens of the Stone Age, Grayson Perry, Micky Flanagan, Sarah Millican, Eddie Izzard, Romesh Ranganathan, Off Menu Live and Diversity.
The successful candidate will have the opportunity to make the role their own and work with multiple teams to improve essential processes and procedures, including Ticketing Systems, eCommerce, Programming, Regional Revenue Management, Marketing, Box Offices, Finance, and external promoters and producers.
This is a great opportunity develop in a new role and enhance your skills in an internationally growing business with exposure to a range of products and teams across the ATG network.
What is Ticketing Operations? We are an office-based support function and team within the wider ATG central Ticketing Department, and we are behind the scenes whenever you buy a ticket. Day-to-day we focus on configuring events in our ticketing system, working in close collaboration with each other and multiple colleagues in Ticketing to achieve maximum sales potential and work to the deadlines in our service level agreement. We also support venue Box Offices and Ticketing colleagues with ticketing system troubleshooting, and work closely with producers, promoters and various stakeholders across the business to co-ordinate the on-sale process; it’s our responsibility to ensure all aspects of the ticket sale process are prepared correctly in time for the date the show goes on sale. The team is made up of a core group of Ticketing Operations Assistants who set up events in our ticketing system, as well as a group of senior Specialists who focus on special projects and the most complex shows. The team is office-based and does not work directly with the public; our customers are the producers and promoters bringing shows to our venues and our Ticketing and Sales colleagues.
Interested? Please click on the link to view our full job description!
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.
